Customer service is often taken for granted. “Just do your job,” they say. “That’s what we’re paying you for,” they say. Not here. At Packlane, we see it as an art form. Because great service—where details matter most, problems get solved (not deflected), and relationships are built—is magical. We know that without the right person representing us on the front lines, we don’t stand a chance. Our customers come to us because they want the best for their business. And the best starts with you.
What you’ll do:
Who You Are:
A total go-getter. You’re bored if you're not rapid-task-switching and you think in parameters. Nothing is more satisfying for you than Inbox Zero.
Confident. You're excited to be the face of Packlane to the other businesses who order with us. You’re ready to share your personality, think critically, and problem-solve from start-to-finish. You're into video chatting with your coworkers and you jump at the chance to collaborate with other teams at Packlane.
Detail-obsessed. You love to discover anything overlooked and live to aggregate the complexities. You plan the tough solutions and find it super rewarding to turn things around with worried customers.
Enthusiastic and patient. You look forward to being part of a fun, close-knit support team that leads the fun company culture at Packlane as beacons of diplomacy, friendliness, and responsiveness all the time, ever. A communicator at heart, teamwork and clarity keep you going when the work piles on.
Reliable. Accountable. Dependable. And all the other good -ables. You know what they are.
Required Technical Skills: