Support Engineer

Fog Creek Software

About the role

Being a part of the support team at Fog Creek Software is different. We value our support team and understand that customer-facing employees often have the best insight into what our customers’ needs are and the possible shortcomings of our products. From day one our Support Engineers are full members of our technical staff and are given the opportunity to actually fix things that impact our products.

This is an excellent opportunity for someone who’s excited by the possibilities offered by programming and who’s most motivated by solving real problems for real people. It’s a great chance to directly help users. And for some, it’s also a path to roles on other teams at Fog Creek. You will be consistently engaged by diverse and interesting challenges. You'll use a constantly evolving tool set to solve a constantly evolving array of problems. There's room for coding in this position, but you don't have to be a coder to succeed in it.

In this position, you're able to work from anywhere—seriously. While our office is in New York City, over half of our employees are all over the US and the world. If you work at HQ, you'll be in a brand new office, carefully and thoughtfully designed to give each person both private and collaborative work spaces. And if you don't, you'll be part of a remote-first culture where all of our meetings are online and apps and tools like Slack, Trello, and Google Hangouts are the normal way to communicate. Remote workers never end up struggling to hear a meeting where everybody in the office forgot that someone was on the other end of a speakerphone.

We offer fair, competitive, and transparent pay. The salary range for this position is $55K to $72K (Level 1) or $73K to $85 (Level 2) and we look at factors like your skills and experience to determine our offer, which comes with a comprehensive benefits package. We don't negotiate because we make our best possible offer up front—no games. You can see the differences in requirements for each level on our careers page (http://www.fogcreek.com/Careers) or the pages below.

http://www.fogcreek.com/jobs/SupportEngineerLevel1

http://www.fogcreek.com/jobs/SupportEngineerLevel2

We want you to know

We welcome you, as you are, to work at Fog Creek. We're removing the structural barriers and daily frustrations that too many tech companies inflict on underrepresented workers. From day one, our company has been about respecting and valuing our workers, and you’ll be supported by every level of our organization when you join our team. We support workplace diversity.

Fog Creek Software, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. If you have a disability, we're more than happy to accommodate and make the interview process better for you.

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