Jobs With Remote
S Arizona Ave, Chandler, AZ, USA
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for customer focused individuals to join our team and be the voice of our brand . As a Call Center Customer Service Representative (Account Services), you will play a pivotal role in the continued stability and growth of our organization by living our motto: Serve, Solve and Sell. This position is a work from home role. It is preferred that you live within a 20-mile radius from the Cox Tucson, AZ office. The address is: 1440 E 15th street; Tucson, AZ 85719. All hires will be required to report to the Tucson office for 11 weeks of training (5 weeks classroom training and 6 additional weeks of on the job training). Training Hours are as follows: Day 1 8am to 5pm and the rest of the training is Monday - Friday from 10am to 7pm. There is no approved time off during training. Once training is completed the role will be 100% work from home. On occasion, you will be required to work out of the Tucson office based on business needs. This role may also require mandatory overtime based on business needs. An Account Services Representative is part of a supportive, customer service-oriented team that: Exceeds our customer expectations by providing top notch customer service. Respond to inbound customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services. Educates residential Cox customers about additional service opportunities. Maximizes opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience. As part of a customer experience driven team, you will earn an hourly rate of $15.50 . You will earn an extra $1.25/hour from 6pm-9pm (2 nd Shift). At Cox, we offer... Competitive wages with potential for additional financial incentives for motivated team members! FREE Internet and other Cox discounted services Medical, Dental, and Vision Benefits first day! Casual, yet energetic and engaging work environment Retirement Benefits including 401(K) matching Work-life balance, including generous time off policies : Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays Tuition Assistance provided High degree of commitment to our communities including volunteer opportunities Flexible work options are available including a work from home program if you live in a commutable distance from the Wichita Cox office. You must complete six months of employment and be in good standing to qualify. Ask your recruiter for additional details. Career Advancement Opportunities across the Cox family of companies Unleash your potential with Cox Communications as an Account Services Representative, where you'll be enhancing the lives of our customers and your career. Apply today! Primary Responsibilities and Essential Functions Handles incoming calls from Cox Business and residential customers, delivering excellent customer service by asking questions, actively listening, building rapport, demonstrating respect, being informative and understanding their needs, requests or problems. Meets or exceeds established goals in Serving (i.e., customer surveys and efficiency metrics), Solving (i.e., first call resolution) and Selling (i.e., promoting and selling additional products and services that align to the customer's needs) metrics. Exceeds customer expectations by documenting call details into the system and completing any forms required to request action by other departments. By obtaining appropriate security tools (e.g., PIN, identifying information), accesses customer record databases or other electronic tools and information delivered to the desktop, including the online data warehouse of MyAccount for Cox Business customers. Builds customer loyalty by resolving customer problems on the first call and, when applicable, placing follow-up calls after receiving acknowledgment of action taken by other Cox departments. Provides total customer service by asking probing questions and employing active listening skills to resolve the reason for the call, as well as proactively promoting Cox' products, features and services to customers for sale/up-sell opportunities, closes sales and completes service orders. Educates customers on general-to-moderately complex billing details, as well as Cox policies and procedures concerning prices/billing/service, to facilitate the acceptance of customer payments by phone or educates the customer on other self-service options to make payments and manage their account. Exhibits strong knowledge of the Cox Business brand and offers solutions that meet unique business customer needs. Exhibits acute awareness of the product portfolio to understand values and benefits when making account changes. Processes all non-contractual customer changes on behalf of Cox Business customers. Processes changes to business customer telephone numbers (including 800 and DID numbers) directory information, caller ID and masking numbers. Sets up or changes call forwarding options for customers in the event of a business continuity need on their behalf. Generates and sends bill copies showing up to 18 months in history. Assists Cox Business customers with obtaining outbound call records in addition to providing information on subpoena requests for inbound records. Processes and sends customers specific W-9 forms for each market. Merges billing of multiple Cox Business accounts into a consolidated Master/Child account, as applicable. Performs any necessary calculations pertaining to fees, time periods, or dates. Actively participates in team meetings, huddles, required training, and one-on-one meetings with the Supervisor. Stays current with new and/or updated reference material or announcements pertaining to the job and adapts customer communication to reflect any changes. Qualifications: Minimum 6 months experience using a computer in a work or non-work setting HS graduate, GED or relevant work experience Experience using a computer in a work or non-work setting 1 or more year of experience providing service directly to customers Excellent skills in creating an exceptional customer experience, applied learning, sales orientation, multi-tasking, building customer rapport, discovering customer needs, problem solving and responding to customer needs, ability to learn and apply procedures, teamwork, communication, and strong work ethic, and ability to work effectively with teams throughout organization Proficient analytical skills to determine the best course of action Must be able to work in a call center, highly structured environment Enthusiastic and personable Eligibility to work in the United States Preferred 1+ year experience working in a position that requires meeting sales goals 1 - 2 year work experience in a customer service role, not specific to just Call Center Strong aptitude for helping customers and a customer experience focus Enthusiastic and personable Must be able to work in a call center or highly structured environment Strong computer skills and be able to navigate through multiple screens Ability to adapt to constant change Demonstrated solid work history Home office to be within a 20-mile radius of the Cox Communications office. The address is 1440 E 15th street; Tucson, AZ 85719 High speed internet service- Cox service area preferred About Cox Communications Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for customer focused individuals to join our team and be the voice of our brand . As a Call Center Customer Service Representative (Account Services), you will play a pivotal role in the continued stability and growth of our organization by living our motto: Serve, Solve and Sell. This position is a work from home role. It is preferred that you live within a 20-mile radius from the Cox Tucson, AZ office. The address is: 1440 E 15th street; Tucson, AZ 85719. All hires will be required to report to the Tucson office for 11 weeks of training (5 weeks classroom training and 6 additional weeks of on the job training). Training Hours are as follows: Day 1 8am to 5pm and the rest of the training is Monday - Friday from 10am to 7pm. There is no approved time off during training. Once training is completed the role will be 100% work from home. On occasion, you will be required to work out of the Tucson office based on business needs. This role may also require mandatory overtime based on business needs. An Account Services Representative is part of a supportive, customer service-oriented team that: Exceeds our customer expectations by providing top notch customer service. Respond to inbound customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services. Educates residential Cox customers about additional service opportunities. Maximizes opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience. As part of a customer experience driven team, you will earn an hourly rate of $15.50 . You will earn an extra $1.25/hour from 6pm-9pm (2 nd Shift). At Cox, we offer... Competitive wages with potential for additional financial incentives for motivated team members! FREE Internet and other Cox discounted services Medical, Dental, and Vision Benefits first day! Casual, yet energetic and engaging work environment Retirement Benefits including 401(K) matching Work-life balance, including generous time off policies : Up to 22 days of Paid Time Off during first year, plus 7 Paid Holidays Tuition Assistance provided High degree of commitment to our communities including volunteer opportunities Flexible work options are available including a work from home program if you live in a commutable distance from the Wichita Cox office. You must complete six months of employment and be in good standing to qualify. Ask your recruiter for additional details. Career Advancement Opportunities across the Cox family of companies Unleash your potential with Cox Communications as an Account Services Representative, where you'll be enhancing the lives of our customers and your career. Apply today! Primary Responsibilities and Essential Functions Handles incoming calls from Cox Business and residential customers, delivering excellent customer service by asking questions, actively listening, building rapport, demonstrating respect, being informative and understanding their needs, requests or problems. Meets or exceeds established goals in Serving (i.e., customer surveys and efficiency metrics), Solving (i.e., first call resolution) and Selling (i.e., promoting and selling additional products and services that align to the customer's needs) metrics. Exceeds customer expectations by documenting call details into the system and completing any forms required to request action by other departments. By obtaining appropriate security tools (e.g., PIN, identifying information), accesses customer record databases or other electronic tools and information delivered to the desktop, including the online data warehouse of MyAccount for Cox Business customers. Builds customer loyalty by resolving customer problems on the first call and, when applicable, placing follow-up calls after receiving acknowledgment of action taken by other Cox departments. Provides total customer service by asking probing questions and employing active listening skills to resolve the reason for the call, as well as proactively promoting Cox' products, features and services to customers for sale/up-sell opportunities, closes sales and completes service orders. Educates customers on general-to-moderately complex billing details, as well as Cox policies and procedures concerning prices/billing/service, to facilitate the acceptance of customer payments by phone or educates the customer on other self-service options to make payments and manage their account. Exhibits strong knowledge of the Cox Business brand and offers solutions that meet unique business customer needs. Exhibits acute awareness of the product portfolio to understand values and benefits when making account changes. Processes all non-contractual customer changes on behalf of Cox Business customers. Processes changes to business customer telephone numbers (including 800 and DID numbers) directory information, caller ID and masking numbers. Sets up or changes call forwarding options for customers in the event of a business continuity need on their behalf. Generates and sends bill copies showing up to 18 months in history. Assists Cox Business customers with obtaining outbound call records in addition to providing information on subpoena requests for inbound records. Processes and sends customers specific W-9 forms for each market. Merges billing of multiple Cox Business accounts into a consolidated Master/Child account, as applicable. Performs any necessary calculations pertaining to fees, time periods, or dates. Actively participates in team meetings, huddles, required training, and one-on-one meetings with the Supervisor. Stays current with new and/or updated reference material or announcements pertaining to the job and adapts customer communication to reflect any changes. Qualifications: Minimum 6 months experience using a computer in a work or non-work setting HS graduate, GED or relevant work experience Experience using a computer in a work or non-work setting 1 or more year of experience providing service directly to customers Excellent skills in creating an exceptional customer experience, applied learning, sales orientation, multi-tasking, building customer rapport, discovering customer needs, problem solving and responding to customer needs, ability to learn and apply procedures, teamwork, communication, and strong work ethic, and ability to work effectively with teams throughout organization Proficient analytical skills to determine the best course of action Must be able to work in a call center, highly structured environment Enthusiastic and personable Eligibility to work in the United States Preferred 1+ year experience working in a position that requires meeting sales goals 1 - 2 year work experience in a customer service role, not specific to just Call Center Strong aptitude for helping customers and a customer experience focus Enthusiastic and personable Must be able to work in a call center or highly structured environment Strong computer skills and be able to navigate through multiple screens Ability to adapt to constant change Demonstrated solid work history Home office to be within a 20-mile radius of the Cox Communications office. The address is 1440 E 15th street; Tucson, AZ 85719 High speed internet service- Cox service area preferred About Cox Communications Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Jobs With Remote
Texas, USA
Description SHIFT: Work From Home SCHEDULE: Full-time Job Summary - The Net A/R Accuracy Team Lead is responsible for monitoring inventory and daily workflow to ensure Accounts Receivable (A/R) is stated accurately. This requires reimbursement, collections, government, managed care, billing, and denials knowledge, as well as strong analytical skills and the proficient use of multiple systems. The team lead provides guidance, training and support to Net A/R Accuracy staff as needed. (This is a full-time work from home opportunity). Supervisor - Payer Analysis Manager Supervises - not applicable Duties (included but not limited to): • Coordinate Net A/R activities to ensure that A/R is stated appropriately for all payers. • Address contract/net revenue administration issues with other departments and SSC leadership. • Perform comprehensive analysis of Net A/R Inventory to ensure performance goals are reached. • Monitor and identify patterns and trends of known issues or limitations that could be addressed through the Net A/R process. • Review and provide contractual accrual support on high dollar accounts at month end to ensure net revenue is estimated appropriately. • Complete special projects that are received from SSC leaders in the organization. • Assist and provide feedback on internal and external audits due to net revenue adjustments. • Meet with Manager regularly to effectively communicate and resolve accounts receivable issues, set and prioritize goals and improve processes. • Assist in policy and procedure creation for Net A/R functions. • Draft procedures for recurring processes needed as identified through special projects. • Provide introductory and ongoing training/education, guidance and support to staff as needed. • Assist with staff communications, providing updates, resolving issues, setting goals and maintaining standards. • Assist with development and implementation of project and department action plans. • Monitor Net A/R Accuracy Analyst productivity on a daily/monthly basis. • Provide feedback on performance concerns/progress to manager regularly. • Utilize effective documentation standards that support a strong historical record of actions taken on the account. • Meet the productivity and quality standards of the organization • Complete and comprehend all educational requirements • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement". • Other duties as assigned Qualifications KNOWLEDGE, SKILLS & ABILITIES • Self-motivated - ability to work independently and as a team member. • Applied Learning - effectively apply new knowledge to achieve results; readily picks up on new information and applies it to work; excels at understanding new concepts and information. • Decision Making/Critical Thinking - addresses conditions that may cause problems to recur in the future, not just the immediate instance; actively seeks data from a variety of sources; analyzes and finds alternatives to ineffective processes; integrates information to detect trends, associations and cause and effect relationship • Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, patients and external parties • PC skills - demonstrates proficiency in Microsoft Office applications and others as required • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems • Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fastpaced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately. EDUCATION High School Diploma or GED required; Bachelor's degree preferred (Business or related field) EXPERIENCE • Two years of related experience required. • Proven ability to manage project work. • Required understanding of medical finance, managed care contracting, or business office/claims shop operations. • Working knowledge of managed care contracting and modeling. CERTIFICATE/LICENSE - N/A Work from Home Requirements • Designated Work Area: Remote Workers are required to maintain a separate, designated work area at home • Minimum Technical Specifications Home Internet Connectivity: Download and Upload -10Mbps Company Description: At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Milton Johnson serves as Chairman and Chief Executive Officer of HCA.
Description SHIFT: Work From Home SCHEDULE: Full-time Job Summary - The Net A/R Accuracy Team Lead is responsible for monitoring inventory and daily workflow to ensure Accounts Receivable (A/R) is stated accurately. This requires reimbursement, collections, government, managed care, billing, and denials knowledge, as well as strong analytical skills and the proficient use of multiple systems. The team lead provides guidance, training and support to Net A/R Accuracy staff as needed. (This is a full-time work from home opportunity). Supervisor - Payer Analysis Manager Supervises - not applicable Duties (included but not limited to): • Coordinate Net A/R activities to ensure that A/R is stated appropriately for all payers. • Address contract/net revenue administration issues with other departments and SSC leadership. • Perform comprehensive analysis of Net A/R Inventory to ensure performance goals are reached. • Monitor and identify patterns and trends of known issues or limitations that could be addressed through the Net A/R process. • Review and provide contractual accrual support on high dollar accounts at month end to ensure net revenue is estimated appropriately. • Complete special projects that are received from SSC leaders in the organization. • Assist and provide feedback on internal and external audits due to net revenue adjustments. • Meet with Manager regularly to effectively communicate and resolve accounts receivable issues, set and prioritize goals and improve processes. • Assist in policy and procedure creation for Net A/R functions. • Draft procedures for recurring processes needed as identified through special projects. • Provide introductory and ongoing training/education, guidance and support to staff as needed. • Assist with staff communications, providing updates, resolving issues, setting goals and maintaining standards. • Assist with development and implementation of project and department action plans. • Monitor Net A/R Accuracy Analyst productivity on a daily/monthly basis. • Provide feedback on performance concerns/progress to manager regularly. • Utilize effective documentation standards that support a strong historical record of actions taken on the account. • Meet the productivity and quality standards of the organization • Complete and comprehend all educational requirements • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement". • Other duties as assigned Qualifications KNOWLEDGE, SKILLS & ABILITIES • Self-motivated - ability to work independently and as a team member. • Applied Learning - effectively apply new knowledge to achieve results; readily picks up on new information and applies it to work; excels at understanding new concepts and information. • Decision Making/Critical Thinking - addresses conditions that may cause problems to recur in the future, not just the immediate instance; actively seeks data from a variety of sources; analyzes and finds alternatives to ineffective processes; integrates information to detect trends, associations and cause and effect relationship • Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, patients and external parties • PC skills - demonstrates proficiency in Microsoft Office applications and others as required • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems • Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fastpaced environment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately. EDUCATION High School Diploma or GED required; Bachelor's degree preferred (Business or related field) EXPERIENCE • Two years of related experience required. • Proven ability to manage project work. • Required understanding of medical finance, managed care contracting, or business office/claims shop operations. • Working knowledge of managed care contracting and modeling. CERTIFICATE/LICENSE - N/A Work from Home Requirements • Designated Work Area: Remote Workers are required to maintain a separate, designated work area at home • Minimum Technical Specifications Home Internet Connectivity: Download and Upload -10Mbps Company Description: At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Milton Johnson serves as Chairman and Chief Executive Officer of HCA.
