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Nikita Dilawar

  • Business Development and Operations.
  • Bangalore, Karnataka, India
  • May 10, 2019
Telecommute Business Development Education Facilities Human Resources Training

Work Experience

Sales-Operations
Feb 2019 - Apr 2019 Homeeasy
Community Manager & Counsellor
Dec 2017 - Jul 2018 Navigus
  • Been an indispensable part of the hiring process with responsibilities ranging from application reviewing to scheduling interviews, onboarding, orientation, exit process formalities.
  • As part of the orientation helped interns/employees ensure attention to detail and adherence to company policy.
  • Setup processes/protocols/policies to ensure seamless communication between different teams and help increase productivity.
  • Managed the support chat and ticketing platform, while being the first point of contact and assigning tickets to the respective teams.
  • Manage campus placement and collaboration events for colleges like NMIMS Bangalore & Mumbai, NIT Allahabad, and IIT Roorkee.
Student Counsellor
Dec 2017 - Jul 2018 Estero New Zealand
  • Managed walk-in leads with 
  • Interacted/Counselled students/working professionals at EDUEXPO Event held at Chennai, Mumbai, and Bangalore.
  • Organized/Coordinated events for Auckland University of Technology in Bangalore office and handled more than 100+ leads during a day.
Customer Experience Manager- BD
Jul 2015 - Dec 2017 Lakme Lever Pvt. Ltd
  • Managed expansion of 50 + new stores of Lakme Salon across Bangalore.
  • Recreated the old salons as a part of Lakme reinvent.
  • Trained new staff and managers on customer service and store operation as per the standard operating procedure of the company.
  • Rendered administrative support to new franchisee stores from the Head office.
  • Organized office Transition from paperwork to store infrastructure.
  • Hiring the staff to ensure productivity and profitability in terms to expand the business.
  • Maintained weekly inventories of products used for retail and consumption.
  • Maintained monthly attendance/ leaves of the entire staff.
  • Organized events and schemes to increase the footfall for the new salons.

Education

B. Sc in Hospitality Management and Hotel Administration
Jun 2012 - May 2015 I.H.M Bengaluru, Karnataka