Feb 2019 - Apr 2019
Community Manager & Counsellor
Dec 2017 - Jul 2018
- Been an indispensable part of the hiring process with responsibilities ranging from application reviewing to scheduling interviews, onboarding, orientation, exit process formalities.
- As part of the orientation helped interns/employees ensure attention to detail and adherence to company policy.
- Setup processes/protocols/policies to ensure seamless communication between different teams and help increase productivity.
- Managed the support chat and ticketing platform, while being the first point of contact and assigning tickets to the respective teams.
- Manage campus placement and collaboration events for colleges like NMIMS Bangalore & Mumbai, NIT Allahabad, and IIT Roorkee.
Dec 2017 - Jul 2018
Estero New Zealand
- Managed walk-in leads with
- Interacted/Counselled students/working professionals at EDUEXPO Event held at Chennai, Mumbai, and Bangalore.
- Organized/Coordinated events for Auckland University of Technology in Bangalore office and handled more than 100+ leads during a day.
Customer Experience Manager- BD
Jul 2015 - Dec 2017
Lakme Lever Pvt. Ltd
- Managed expansion of 50 + new stores of Lakme Salon across Bangalore.
- Recreated the old salons as a part of Lakme reinvent.
- Trained new staff and managers on customer service and store operation as per the standard operating procedure of the company.
- Rendered administrative support to new franchisee stores from the Head office.
- Organized office Transition from paperwork to store infrastructure.
- Hiring the staff to ensure productivity and profitability in terms to expand the business.
- Maintained weekly inventories of products used for retail and consumption.
- Maintained monthly attendance/ leaves of the entire staff.
- Organized events and schemes to increase the footfall for the new salons.
B. Sc in Hospitality Management and Hotel Administration
Jun 2012 - May 2015
I.H.M Bengaluru, Karnataka