Web Analytics

Tarek

  • Customer Support, Sales Advisor and Product Support (Remotely)
  • Hurghada, EG
  • Aug 06, 2019
Telecommute Customer Service QA-Quality Control

Personal Summary

An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, with an ability to deal with customers from different countries, cultures and backgrounds able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.

Work Experience

Customer Support, Sales Advisor and Product Support (Remotely)
Aug 2017 - Aug 2019 GoSupps.com

● Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements and place orders on their behalf via phone, e-mails and Live chat.
● Took inbound calls, dealt with questions efficiently and effectively and input data into our systems.
● Responsible for social media channels as for posting/replying to comments and direct messages from our customers such as (Facebook, Instagram, Twitter along with Zendesk Live chat and Freshdesk ticketing system.
● Processeing refund requests.
● Helping with improving our knowledge base and FAQ's by creating and updating the content/articles.
● Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.
● Assists in training new members of staff.
● Cold-called customers to up-sell services.
● Investigated and replied to refund requests.
● Worked to ensure all individual and team targets were met.
● Developed a number of incentives for team members to achieve targets.
● Achieved personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets.
● Improved our product by gathering customer feedback and, recognizing areas where our customers are struggling that we need to report to the product team.

Technical Support Specialist (Sykes Egypt)
Jun 2016 - Jul 2017 TomTom USA and Canada

● Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements via phone, e-mails and Live chat.
● Assisted customers to troubleshoot complex issues with their devices/software.
● Conducts problem solving and troubleshooting.
● Closes deals efficiently.

Customer Service Agent
Jul 2013 - May 2016 Teleperformance

● Took inbound calls, dealt with questions efficiently and effectively and input data into our systems.
● Provided excellent customer service at all times.
● Maintained a friendly manner and calm, positive demeanour when handling complaints
● Handled abuser/fraud customers.
● Handled high value customers.

Education

High School Degree
Sep 2005 - Jul 2008 NA