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Aby Talor

  • Aug 06, 2019
Telecommute Business Development Design Information Technology

Personal Summary

• I am a Qualified I.T Professional with Overall
experience of 10 years in I.T Industry with the
PHONE: background of Java Developer.
(302) 564-9096
• Experienced in Service Now with 7+ years'
NATIONALITY: experience in Service now ITSM and 2+ years of
EMAIL: • Highly experienced in Integrations using REST
and SOAP with several third party applications
• Working Experience in all modules of Service
Now ITSM like Incident Management, Change
Incident Management Management, Procurement Management and
Service Management Rest of Modules as Well.

Product Management • Attention to detail and Ability to resolve
Complex problems as far as development is
Change Management
• Experience in working with JavaScript and jelly
• Experienced in Working on ITOM CMDB and
Asset Management so that Assets both
inbound and outbound can be analyzed.
Service Catalog
• Familiar with Development lifecycle and
Problem Management
methodologies like Scrum, Agile and Waterfall.
Service Catalog • Have knowledge of best practices in Service
Service Portal Now and have experience in Activating Plugins
managing data and import and Update data
ITOM: into Tables
Service Mapping • Experience in Configuring, developing and
Discovery implementing Custom Applications and

Customizations Enhancements using Java Script and Service
Now Glide APIs.
Plugin Customization
• Have built Stand Alone Scoped Application in
Service Watch
Service Now.
• Experience in working on the ITIL Process
Orchestrations Configuration like Change Management and
Event Management Knowledge Management and Reporting in

Operational Intelligence Service Now.
• Successfully managed implementations for
ITIL: employee self-service (ESS) portal, HR case
Service Desk management, asset and work order

Service Level management solutions.
• Strong understanding of ITIL/ITSM V3 processes.
• Have Worked in the Domain of Access Control
Design Services
and Defining and Implementing Roles
Operational Services
• Experience in customizing an instance,
Transition Services importing users and Groups using LDAP.
Supplier management • Ability to Work Independently as well as a team

Sales Force player and a have good leadership qualities
• Excellent Communication Skills and analytical

• Aptitude for learning about upgrades and new
Versions of Service Now
• Pro-efficient in debugging and Problem Solving
ITBM: • Can work under pressure to meet deadlines
Project Portfolio and through QA can ensure overall Work
Management (PPM) Quality

Demand management • Can take part in Overall Development Process
from Requirement Gathering right up till
Resource Management
Documentations and Quality assurance
Agile development and
• Able to present information, Status and Issues in
a Clear manner to help management in
Financial Planning decision making
Budgeting • Worked on Service Mapping to define business

Financial Modeling services, troubleshoot the discovery and
mapping process as well as create new
Financial Charging
discovery patterns.

INTEGRATIONS: • I Posses Strong Knowledge in UI design Using

LDAP HTML, CSS, and JavaScript.
• Integrated Microsoft SCCM with Service Now
• Implementation, Customization and
Maintenance of ITIL modules such as Incident,
Rest/Soap Change, Problem, Knowledge, Service
Bomgar Catalog, CMDB in Service Now.
White Hat • Wide range of implementation experience of

Salesforce various phases of SDLC such as Planning,
Requirement Analysis, Design, Development,
Microsoft Azure
Testing with many global clients in the Service
Now suite development including SOAP/REST
Oracle DB integration integration, ITOM Discovery, Service Catalogs,
ADFS Business Rules, Update sets, Workflow.

• Worked on Service Mapping to define business
Good Communication
services, troubleshoot the discovery and
Skills mapping process as well as create new
Good interpersonal Skills discovery patterns.
Can Absorb Pressure • Implemented new functionality in Service

Can meet deadlines Management - Incident, Change Request and
Problem using Business Rules, Client Scripts, UI
Team Player
Policies, UI Actions, and Script Includes
Leadership qualities
• Performed numerous Integrations. Most of
Managerial Skills integrations were Single Sign On.as well as
Fluent in English performed integration in LDAP for Integrations
Handworker have Used Remedy, People Soft Rest/Soap

Problem Solver Bomgar etc.
• Have immense experience as far as Security
Optimistic Approach
Integrations are Concerned
Smart Worker.
• Worked on Service Mapping to define business
services, troubleshoot the discovery and
mapping process as well as create new
discovery patterns.
• Eliminated errors and enhanced efficiency by
automating the traditional GRC process.
• Worked with Service Now Event Management
by configuring Event Mapping Rules, Event
Transform Rules, Alert Rules and Incident
• Conducted workshops that include focus on
ITOM, Service portal.
• Have strong knowledge on Service portal.
Have changed the layouts of widgets on a
page, have done advanced customization.
• Implementation, Customization and
Maintenance of ITIL modules such as Incident,
Change, Problem, Knowledge, Service
Catalog, CMDB in Service Now.


FEB 2016- JULY 2017
• Technical implementation of various Service
Now modules such as Change Management,
Incident Management, Problem Management,
Service Catalog, Configuration Management.
• Perform day to day administration of Service-
Now in Development, Test and Production
environments to maintain business services and
configuration item relationships in Service-Now
• Implemented LDAP Integration to load user
and group data to Service Now using Import
sets and Transform Maps
• Worked on Service Now GRC to identify and
manage risks in a single register
• Communicated with external web services
using SOAP Messages and REST.
• Worked with Service Now Event Management
by configuring Event Mapping Rules, Event
Transform Rules, Alert Rules, Incident Templates
• Developed Automation workflows using Service
Now ITOM orchestration
• Developed Service Catalog items based on
the project requirement provided by the
• Customized and created workflows for change
management, Configuration Management,
knowledge management and for service
catalog items
• Worked on Service Portal Phase 1A project
which includes creation and management of
a foundation layer that support multiple
"Service groups, Service families, Business
services, Service offerings, Service Components
and -Service Desk associates with a Service
Offering, Service Portal solutions which also
provide more personalized Service Catalog
based on the user access as well as flexibility to
report and issue/incident against a Service
• Development and design of Self Service Portal.
• Responsible for performing integrations and
process automations using Service Now ITOM
orchestration or other mechanism
• Worked with Service Now Event Management
by configuring Event Mapping Rules, Event
Transform Rules, Alert Rules and Incident

DEC 2014- FEB 2016

• Performed configurations and customizations
of Service Now applications like Service
Catalog, Incident, Change and implemented
new functionality in Knowledge Management -
creating Knowledge base and KB articles and
enhancing functionalities.
• Created various workflows for incident
Management, Change Management, Service
Requests and SLA's.
• Involved in implementing Service Catalog and
Request Workflow Design and Configuration.
• Implemented, documented and maintained
the Service Now platform to meet specific
business needs to support ITIL and business
• Developed Service Catalog items based on
the project requirement provided by the
• Recorded podcasts & white papers related to
portfolio and PPM strategy excellence
• Configured Email notifications and created
inbound email actions for various approval and
service request tasks.
• Worked on customizing user interface including
forms, lists and created record producers for
incident and change management, UI Actions,
Business Rules, and Client Scripts extensively
using Glide Forms, Records, Scratchpad, AJAX
and Glide System used in.
• Identifies and Recommends the ITIL v3
methodologies to deliver technical
methodologies around the Service Now



DEC 2013 -DEC 2014
• Developed UI Actions, script includes and
Business rules for overall platform.
• Worked on improving IT service delivery and
demonstrate how IT is performing to support
the business using Service Now ITSM.
• Moving data in and out of an instance using
• sets and transform maps and also auto import
of data into service now
• Supported the team responsible for the
implementation and administration of the
Service Now installation, including managing
system configurations, gathered and
documented user and process requirements,
developed workflow customizations, and
performed quality assurance testing and user
acceptance testing.
• Imported many Configuration Items using
import set tables and adding them to Service
Now to get the work more streamline.
• Documented all implementations and best
practices defined within team.

OCT 2012- DEC 2013

• My Core Responsibilities included gathering
requirements from the end user and delivering
them to the developers team
• Created my Dashboard where it contains My
Requests, My Reports of Incidents and a search
bar for searching of Incidents.
• Configured multiple Catalog Items Front-end
web /GUI components using JavaScript, CSS
and HTML5.
• Implemented process improvement processes
into the data center as related to Change
• Created Knowledge articles to document the
steps in creating the catalog items and loaded
Configuration Items and relationships from
excel files using import sets and transform maps
• Extensively used Glide Ajax in Client Scripts to
call Server Side Script Includes and handled UI
with Angular JS (MVC framework) to control
the page layout.
• Developed business process improvement plan
and process to integrate Incident, Problem,
Change and Availability Management.

JUNE2009- AUG 2013

• Worked as Full Stack Java Developer worked
on all the MVC frameworks.
• Designing and developing high-volume, low-
latency applications for mission-critical systems
and delivering high-availability and
• Implemented multi-threading and exception
handling to improve application functionality.
• Created RESTFUL APIs for increased scalability
of the application
• Took part in software and architectural
development activities.

Work Experience

Jul 2017 - IBM

Implementation of Service Now ITOM
Discovery, CMDB, Performance Analytics, GRC
GRC and Domain Separation
• Collaborate with the GRC team on the MCAFEE development of the GRC solution.
SPLUNK • Monitor all the customer tools and acting in a timely manner, ensuring that all the incidents
PROGRAMMING are identified, triaged and resolved meeting
LANGUAGES: the company SLA's.
• Implementing new functionality in Service
C++ Management - Incident, Change Request and JAVASCRIPT Problem using Business Rules, Client Scripts, UI

PYTHON Policies, UI Actions, and Script Includes.
• Have ample amount of experience in Working
ANGULAR JS with all ITBM modules like Demand
Management, Resource Management.
• Working Experience with ITBM Project portfolio
HTML5 Management (PPM) module.
CSS 3 • Have also worked with Financial Modeling and

PHP Budgeting in ITBM module
• Worked on the end to end implementation of XML
demand management module.
• Have Experience of ITBM Demand
Management and ITBM Resource
Management as Well as ITBM financial
• Gathered requirement/build/test the third
Microsoft SQL Server
party Integrations like Zenoss and Mulesoft.
• Build the inbound email Integrations to support
TWS main frames teams for auto ticket
• Created workflows for Service Catalog items in SQL Client
Service-Now and also experienced in SQL Developer customizing OBB Service Now workflows.
• Implemented new functionality in Service
Catalog using catalog client script, catalog UI
Policy and Configuring Workflow for the same