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Robert Anderson

  • Any
  • Jacksonville, NC, US
  • Jun 12, 2020
Telecommute Customer Service / Call Center Information Technology

Work Experience

Training Supervisor
Dec 2017 - May 2019

Supervised the implementation and execution of department training plan resulting in the development of 60 employees into an operationally ready status.

Project Manager
Jul 2017 - Dec 2017 Second Marine Expeditionary Brigade

Managed the installation of Second Marine Expeditionary Brigade command center for tactical exercise Bold Alligator 17.
Supervised over 100 employees resulting in the installation of 11,355 yards of Cat-5e, 436 Laptops, 36 Cisco switches and 11 Cisco routers in 19 rooms amounting to over $11M of equipment to support 250 users on 3 networks.

Administrative Supervisor
Mar 2017 - Jul 2017

Oversaw the administrative issues of 60 employees and 300 pieces of equipment resulting in a state of readiness for the personnel and equipment.

Data Network Operator
Mar 2014 - Dec 2015

Established tactical networks resulting in the accomplishment of the companies assigned mission.
Troubleshot Session Border Controller for Marine Corps Modernization testing in order to utilize Cisco Unified Communications Manager for VoIP services.
Configured group policy from template on a newly created persistent network, resulting in 2000 changes being made to group policy allowing an optimized balance of security and performance.
Innovated method of logging changes, allowing the more efficient documentation of all 2000 changes enabling the changes to be completed more quickly, and monitored more effectively with a lower factor of human error in the process.

Enterprise Administrator
Dec 2015 - Mar 2017

Conducted server maintenance on an enterprise domain with email, VOIP, PKI, and Web capabilities which operated across 3 ships that supported 2,000 personnel.
Administered active directory and Email accounts to support 2,000 personnel resulting in users and command staff being able to effectively communicate with distant support.

Communications Supervisor
Jul 2016 - Mar 2017

Oversaw communications operations for 22nd MEU Command Staff resulting in immediate identification and resolution of issues with satellite and radio communications as well as application servers and wired network.

Help Desk Manager
Jul 2016 - Mar 2017

Managed the operation and schedule of 14 employees resulting in the effective support of a Command staff of 60 employees and a network that supported 1,000 users.

Mar 2012 - Mar 2014 FOURTH MARINE REGIMENT, Camp Schwab
Data Network Operator
Mar 2012 - Mar 2014

Established tactical networks resulting in the accomplishment of the companies assigned mission.

Jul 2012 - Jan 2014 THIRD MARINE DIVISION, Camp Courtney
Information Management Technician
Jul 2012 - Jan 2014

Administered 3rd Marine Division Share-point Portal and Marines.mil web-page enabling users to access and make required changes to pages.
Provided support to Division Staff in the use of applications to facilitate the management of thousands of marines across the area of operations.


High School Diploma
- Jan 2004 Paradise High School
Staff Non-commissioned Officer Academy