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15 years of customer service experience in both technical and non technical fields.
Extremely patient, analytical and pay close attention to details when handling client queries.
Well versed in the technology and tools used in remote jobs, G suite, Zendesk, WHMCS, Slack, VOIP/Softphone. Also expert in MS office and all other tools necessary to carry out this job.
Love to adapt new technology and a very quick learner.
I am sure that by using my skills and experience with your support and training I can bring a lot of value to your company and become an asset for you, it will also help both of us to achieve our future goals with mutual benefits, therefore I believe that I am the right person for this job.
In my last job, I have worked for a VPN company, where my responsibility was to entertain customer queries through Zendesk regarding the software (email mostly) and remotely resolve their issues if needed through team viewer.
Assisting customers and troubleshooting their issues in depth, as they come in with a query related to product/services. 90 percent of queries were technical in nature.
Assisting customers and troubleshooting their issues in depth, as they use VPsoftware across multi
devices. Used Zendesk extensively to resolve client queries, assign tickets and create reports.
English to Danish translations for IT related products. Products were imported
from China and delivering it products/Customer Service to Scandinavian Market by selling them online.
To assist Scandinavian companies in marketing related activities according to their field of work/industry in Pakistan, worked with Haugen Vacuum systems AB for its product related to Cement Plants in Pakistan
Internship: handled customer queries, reserving tickets for customers