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Yasir Rathore

  • Team Lead
  • Pakistan
  • Aug 12, 2020
Telecommute Administrative / Clerical Automotive Customer Service / Call Center Government Hospitality - Lodging / Resort / Travel

Personal Summary

15 years of customer service experience in both technical and non technical fields.

Extremely patient, analytical and pay close attention to details when handling client queries. 

Well versed in the technology and tools used in remote jobs, G suite, Zendesk, WHMCS, Slack, VOIP/Softphone. Also expert in MS office and all other tools necessary to carry out this job.

Love to adapt new technology and a very quick learner.

I am sure that by using my skills and experience with your support and training I can bring a lot of value to your company and become an asset for you, it will also help both of us to achieve our future goals with mutual benefits, therefore I believe that I am the right person for this job.

In my last job, I have worked for a VPN company, where my responsibility was to entertain customer queries through Zendesk regarding the software (email mostly) and remotely resolve their issues if needed through team viewer.

Work Experience

Customer Success Manager
Jan 2019 - Jul 2020 Customer Success Solutions AKA US Mobile

Customer SuccessManager:

Assisting customers and troubleshooting their issues in depth, as they come in with a query related to product/services. 90 percent of queries were technical in nature.

Senior Technical Support
Sep 2015 - Jan 2018 Safer VPN USA (Telecommute)

Assisting customers and troubleshooting their issues in depth, as they use VPsoftware across multi
devices. Used Zendesk extensively to resolve client queries, assign tickets and create reports.

Translator
Jun 2014 - Sep 2015 Olsens IT APS

English to Danish translations for IT related products. Products were imported 
from China and delivering it products/Customer Service to Scandinavian Market by selling them online.

Marketing Manager
Jun 2011 - May 2015 Saboor and Sons GT PVT Limited

To assist Scandinavian companies in marketing related activities according to their field of work/industry in Pakistan, worked with Haugen Vacuum systems AB for its product related to Cement Plants in Pakistan

Trainee job
Sep 2003 - Mar 2004 Bella Rejser, Valby Denmark

Internship: handled customer queries, reserving tickets for customers




Education

BBA
Aug 2020 - May 2011 University of Arizona
Business Certifications
Sep 2005 - Jun 2008 Tietgen Business College
HHX (Higher Coomercial Education)
Aug 2003 - Jun 2004 Køge Handelsskole, Denmark