36 jobs found in Connecticut

Business Analysis Our direct client is looking for a Business Analysis. The Business Analyst will be part of a team providing discrete and specialized cloud-based microservices to the Global Insurance Industry. Our client has a library of microservices, which are combined in different configurations, to create targeted solutions. These include Bordereaux Management, Cyber Rating Distribution, AH and Specialty Point of Sale, Document Generation, Portal Configuration, including the capability to tailor and build a full suite of Client microservices.Microservices which are designed to operate standalone or to integrate with your existing environments. The Business Analyst with work with clients and help with customer implementations. Experience Required Experience Business Analyst Skills, Over 3-4 yrs experience Must have insurance experience, AH andor PC Must have Bordereaux, MGA, Agency or experience working with Agencies Must have excellent customer skills, ability to solicit requirements and create design specifications Can work remotely for awhile as long as canddiate is willing to go into local Farmington office when needed. Occasional travel to onboard new clients is required. For more information please contact Karen Schur at or kschuritechsolutions.com Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey Pennsylvania area. Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

Position SFDC Technical Lead Location Farmington, CT Duration 12+ Months This is a remote position... Job Description 8-10 Yearsof professional experience in Architecture, design, development, implementationmaintenance and enhancement of various projects, Service based solution Good exposure in designing and implementing architecture, integration with CRM tools like Salesforce SAP with .Net and design blueprint for establishing POC to Proof of Points implementation of various applications, platform and components. In-depth knowledge and experience in information systems architecture, software design methodologies, SOA, software design principle and patterns, object oriented and design various UML diagrams and various documents (HLD and LLD) to represent the application architecture to the technical and business audiences. Proactive and result-oriented leader adept in mentoring and motivating the dynamic team to exemplary performance. Implemented Waterfall and AgileScrum as a project management methodology - Coached the software development team in using AgileScrum. Collaborate with cross functional teams to gather business requirements related to ongoing development using Agile Estimating and Applied User Stories, Stand-ups, Backlogs, Sprint Planning Meetings, Retrospectives and Demos Proficient in CRM business processes like Campaign management, Lead Management, Case management and support automation. Proficient in dealing with functionalities related to Sales Cloud Service cloud, Marketing cloud, Community Cloud. Experience in Salesforce CRM integration, Developing and deploying custom integration solutions and Proficiency in administrative tasks includes Designing and Developing of Custom Objects, Custom Fields, Page Layouts, Custom Tabs, Custom Profiles, Users, Security settings based on Role Hierarchy, Workflows, Data Validation Rules, Visual Force Pages, Apex Classes, Custom Reports, Salesforce lightning applications, Dashboards as per the User requirements.

Primary Responsibilities Business architects play a key role in clarifying the organization's strategic intent by working across business and technology to identify strategies that provide a common framework for actionDrive and facilitate cross-functional businesstechnology collaboration to create strategies and plans which address business opportunities and identify possible range of solutionsIdentify the impact of business plans on major project initiatives, business operations and solutionsDocument and present conceptual views depicting critical business needs and decision points Identify principles to guide decision making on conceptual business technology approachesEnsure strategic intent and impacts on supporting capabilities are mutually understood by the business and ITWork across organizational silos to identify opportunities for collaboration, reuse, and process integration as well as to identify and resolve dependencies and impactsAlign business strategy and action via processes, models, and metrics to ensure that business units across the organization are working together to attain the company's strategic vision and goalsSystematically assess capability gaps and facilitate examination of opportunity costs, benefits, dependencies and proposed action plansstrategiesAbstract high-level business operational approaches from detailed process and proceduresCreate and maintain cohesive models, capability blueprints and roadmaps and communicate to executives and stakeholders to ensure consensus on proposed capabilities and businesstechnology implications Required QualificationsUndergraduate degree or equivalent experience 5 or more years of experience in managing relationships with senior business stakeholders 3 or more years leading business architecture or business process improvement optimization re-engineering efforts Experience with capability-based planning Experience with modeling business processes using industry standard modeling tools and practices Direct experience using or establishing Agile practices Recent experience using cutting edge technology such as but not limited to cloud, DevOps, SAFePreferred Qualifications Experience using a leading architecture planning tool, such as Alfabet, Troux or MegaBusiness architecture, process improvement, optimization and re-engineering efforts for a healthcare company Six Sigma or Lean experience TOGAF certificationTechnology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)Diversity creates a healthier atmosphere UnitedHealth Group is an Equal Employment OpportunityAffirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords architect, agile, executive, financial, capital, planning, operation Job Title Director Principal Architecture - Hartford, CT or Telecommute Shift Day Job Travel Yes, 25 of the Time Business Optum Tech UHC Technology Family Technology Telecommuter Position Yes Job Level Director Overtime Status Exempt Posted Date City Hartford State CT Country United States Department UHC Technology

Primary Responsibilities Business architects play a key role in clarifying the organization's strategic intent by working across business and technology to identify strategies that provide a common framework for actionDrive and facilitate cross-functional businesstechnology collaboration to create strategies and plans which address business opportunities and identify possible range of solutionsIdentify the impact of business plans on major project initiatives, business operations and solutionsDocument and present conceptual views depicting critical business needs and decision points Identify principles to guide decision making on conceptual business technology approachesEnsure strategic intent and impacts on supporting capabilities are mutually understood by the business and ITWork across organizational silos to identify opportunities for collaboration, reuse, and process integration as well as to identify and resolve dependencies and impactsAlign business strategy and action via processes, models, and metrics to ensure that business units across the organization are working together to attain the company's strategic vision and goalsSystematically assess capability gaps and facilitate examination of opportunity costs, benefits, dependencies and proposed action plansstrategiesAbstract high-level business operational approaches from detailed process and proceduresCreate and maintain cohesive models, capability blueprints and roadmaps and communicate to executives and stakeholders to ensure consensus on proposed capabilities and businesstechnology implications Required QualificationsUndergraduate degree or equivalent experience 5 or more years of experience in managing relationships with senior business stakeholders 3 or more years leading business architecture or business process improvement optimization re-engineering efforts Experience with capability-based planning Experience with modeling business processes using industry standard modeling tools and practices Direct experience using or establishing Agile practices Recent experience using cutting edge technology such as but not limited to cloud, DevOps, SAFePreferred Qualifications Experience using a leading architecture planning tool, such as Alfabet, Troux or MegaBusiness architecture, process improvement, optimization and re-engineering efforts for a healthcare company Six Sigma or Lean experience TOGAF certificationTechnology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)Diversity creates a healthier atmosphere UnitedHealth Group is an Equal Employment OpportunityAffirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords architect, agile, executive, financial, capital, planning, operation Job Title Director Principal Architecture - Hartford, CT or Telecommute Shift Day Job Travel Yes, 25 of the Time Business Optum Tech UHC Technology Family Technology Telecommuter Position Yes Job Level Director Overtime Status Exempt Posted Date City Hartford State CT Country United States Department UHC Technology

Annuity Technical Subject Matter Expert Location Hartford, CT Duration 6+ Months Position Description Technical SME that works with a TPA (Third Party Administer) and a large Life and Annuity Insurance company. The Technical SME will assist in creating a platform for Indexed Annuity Products and work hand in hand with the TPAs operations team in creating a seamless and flexible platform in Administering the Indexed Annuity. Best candidates will possess DTCC integration experience along with Java skills. A plus would be excellent communication and written Skills. Ideal location for this role is in Hartford, CT, but will consider candidates willing to go to NYC, Cranford, NJ or Lafayette, LA. Your future duties and responsibilities Develop a world class policy admin platform for the operations team to administer Annuity products Indexed Annuities. Develop a strategic DTCC interface for clearing purposes. Required qualifications to be successful in this role Deep Annuity Experience (10 years) within the systems administration platform space Deep understanding of interfaces with the DTCC 10+ years Excellent Communication Skills both oral and written Java Skills 7-10 Years

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary ResponsibilitiesPerform business analysis and systems analysis functions by consulting with users to define business and technical processes, define data, system and field relations Create source to target data mapping documents from analysis Partner with stakeholders to plan and execute strategies regarding report generation Gather requirements from various stakeholders and translate requirements into detailed design documents (DSD) Manageupdate requirements documents as needed throughout the designdevelopment process Ensure that project requirements are clearly and comprehensively documented, understood and support traceability Ensure that project requirements meet all applicable regulations Collaborate with project managers, Subject Matter Experts and developers on overall customer relationship management activities Support, contribute to andor facilitate the identificationprioritization of businessprocess solutions Participate in reviews of conceptual designs and provide appropriate guidanceconsulting to help ensure that they satisfy all documented requirements Identify andor establish appropriate testing metricstargets, and SQL scripts to validate that business requirements are being met Conduct andor support testing activities, as appropriate (e.g., production testing, regression testing, user acceptance testing, production validation, compliance with test scenarios) Planexecute user testing scenariosscripts and prepare test data Translate problemsissues identified during the testing process, and engage the appropriate stakeholders (e.g., business, IT) to help identify impact and potential solutions Maintain awareness of best practicesapproaches related to the business analysis discipline, quality and productivityAbility to work in a team centered environment Required QualificationsBachelor's degree or equivalent relevant experience 3+ year of experience in business analysis creating standard documents 2+ years performing data mapping and creating source to target documentation Experience with member, provider and claims data (preferably Medicaid data)Intermediate level SQL skills Ability to join multiple tables, perform outer joins, use Case Statements, and use RANK and ROWNUMBER functions. Experience using a structured SDLC process to deliver a software solutionPreferred QualificationsMARS (Medicaid Administrative and Reporting System) experience, MMIS or HealthMedical Claims experience Knowledge of CMS Federal Reporting andor TMSISProven ability to communicate with customers via phone, email, and in personCareers with Optum. Here's the idea. We built an entire organization around one giant objective make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Diversity creates a healthier atmosphere UnitedHealth Group is an Equal Employment OpportunityAffirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords Sr. Business Systems Analyst, Rocky Hill, CT, Connecticut, telecommute, telecommuting, telecommuter, work from home, travel, remote Job Title Sr. Business Systems Analyst - Rocky Hill, CT or Telecommute Shift Day Job Travel No Business Optum State Govt Solutions Family Technology Telecommuter Position Yes Job Level Individual Contributor Overtime Status Exempt Posted Date 452019 City Rocky Hill State CT Country United States Department Optum State Govt Data Warehsng

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary ResponsibilitiesPerform business analysis and systems analysis functions by consulting with users to define business and technical processes, define data, system and field relations Create source to target data mapping documents from analysis Partner with stakeholders to plan and execute strategies regarding report generation Gather requirements from various stakeholders and translate requirements into detailed design documents (DSD) Manageupdate requirements documents as needed throughout the designdevelopment process Ensure that project requirements are clearly and comprehensively documented, understood and support traceability Ensure that project requirements meet all applicable regulations Collaborate with project managers, Subject Matter Experts and developers on overall customer relationship management activities Support, contribute to andor facilitate the identificationprioritization of businessprocess solutions Participate in reviews of conceptual designs and provide appropriate guidanceconsulting to help ensure that they satisfy all documented requirements Identify andor establish appropriate testing metricstargets, and SQL scripts to validate that business requirements are being met Conduct andor support testing activities, as appropriate (e.g., production testing, regression testing, user acceptance testing, production validation, compliance with test scenarios) Planexecute user testing scenariosscripts and prepare test data Translate problemsissues identified during the testing process, and engage the appropriate stakeholders (e.g., business, IT) to help identify impact and potential solutions Maintain awareness of best practicesapproaches related to the business analysis discipline, quality and productivityAbility to work in a team centered environment Required QualificationsBachelor's degree or equivalent relevant experience 3+ year of experience in business analysis creating standard documents 2+ years performing data mapping and creating source to target documentation Experience with member, provider and claims data (preferably Medicaid data)Intermediate level SQL skills Ability to join multiple tables, perform outer joins, use Case Statements, and use RANK and ROWNUMBER functions. Experience using a structured SDLC process to deliver a software solutionPreferred QualificationsMARS (Medicaid Administrative and Reporting System) experience, MMIS or HealthMedical Claims experience Knowledge of CMS Federal Reporting andor TMSISProven ability to communicate with customers via phone, email, and in personCareers with Optum. Here's the idea. We built an entire organization around one giant objective make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Diversity creates a healthier atmosphere UnitedHealth Group is an Equal Employment OpportunityAffirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords Sr. Business Systems Analyst, Rocky Hill, CT, Connecticut, telecommute, telecommuting, telecommuter, work from home, travel, remote Job Title Sr. Business Systems Analyst - Rocky Hill, CT or Telecommute Shift Day Job Travel No Business Optum State Govt Solutions Family Technology Telecommuter Position Yes Job Level Individual Contributor Overtime Status Exempt Posted Date 452019 City Rocky Hill State CT Country United States Department Optum State Govt Data Warehsng

Job Summary A staffing company is in need of a Telecommute Citrix Business Experience Engineer in Windsor. Core Responsibilities of this position include: Documenting technical work performed and procedures Troubleshooting of complex application and infrastructure issues Installing, configuring, and troubleshooting application delivery solutions Skills and Requirements Include: 5 years of experience implementing applications within Citrix environments 5 years of experience with Citrix products 5 years of experience with Windows Server and Desktop operating systems 5 years of experience with industry standard Profile Management products General understanding of cloud offerings Bachelor's Degree or a related discipline and/or 5+ years of Citrix administrations

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. The Associate Benefit Consultant is responsible for facilitating the Benefit Operations implementation procedures for new client set - up and existing customer enhancements. The Associate Benefit Consultant works directly with the client as well as various OptumRx teams in order to complete benefit plan set - up in an accurate and timely manner. Associate Benefit Consultants are involved in a high level of client interaction, including documenting and consulting on client plan design set - up. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Primary Responsibilities: Oversee design, development, and deployment of Client Benefit Plan Design parameters for new business. Provide consultative services pertaining to benefit set up, new implementations, and special projects. Complete, maintain, and process pertinent documentation records. Complete plan updates in order to meet turnaround times, quality measurements, and performance guarantees. Work with other corporate departments, clients, and third - parties to solve benefit plan issues as needed. Specialize in claims processing system functionality, including analysis of new and changing system capabilities. Monitor and expedite resolution of escalated point of sale issues. Work with Lead Benefit Consultants to problem - solve complex custom plan design set up and utilize RxClaim functionality to meet client business needs. Travel and short - term out of town assignments may be necessary. Additional job duties and projects, as assigned Required Qualifications: High School Diploma / GED (or higher) 1+ years of experience with Healthcare claims 1+ years of PBM experience New client implementation or onboarding experience General understanding of plan benefit design Microsoft Excel experience including spreadsheet creation and formula manipulation Available to work 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM local time zone Monday - Friday Ability to travel 25% of the time Preferred Qualifications: Bachelor's Degree (or higher) 1+ years of experience in Benefit Administration with RxClaim / AS400 platform experience Certified Pharmacy Technician Experience in prioritizing caseloads based on business and customer need Microsoft Word experience including creating / updating documents Microsoft PowerPoint experience including creating / updating presentations Pharmacy claim knowledge Physical Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, and long periods working at a computer If you are within a metro area where there is an Optum Rx office, you would be expected to be in - office, rather than telecommute. OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment Keywords: UnitedHealth Group, Optum, OptumRx, healthcare, claims, healthcare claims, PBM, onboarding, plant benefit, pharmacy technician, RxClaim, AS400

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. The Associate Benefit Consultant is responsible for facilitating the Benefit Operations implementation procedures for new client set - up and existing customer enhancements. The Associate Benefit Consultant works directly with the client as well as various OptumRx teams in order to complete benefit plan set - up in an accurate and timely manner. Associate Benefit Consultants are involved in a high level of client interaction, including documenting and consulting on client plan design set - up. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Primary Responsibilities: Oversee design, development, and deployment of Client Benefit Plan Design parameters for new business. Provide consultative services pertaining to benefit set up, new implementations, and special projects. Complete, maintain, and process pertinent documentation records. Complete plan updates in order to meet turnaround times, quality measurements, and performance guarantees. Work with other corporate departments, clients, and third - parties to solve benefit plan issues as needed. Specialize in claims processing system functionality, including analysis of new and changing system capabilities. Monitor and expedite resolution of escalated point of sale issues. Work with Lead Benefit Consultants to problem - solve complex custom plan design set up and utilize RxClaim functionality to meet client business needs. Travel and short - term out of town assignments may be necessary. Additional job duties and projects, as assigned Required Qualifications: High School Diploma / GED (or higher) 1+ years of experience with Healthcare claims 1+ years of PBM experience New client implementation or onboarding experience General understanding of plan benefit design Microsoft Excel experience including spreadsheet creation and formula manipulation Available to work 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM local time zone Monday - Friday Ability to travel 25% of the time Preferred Qualifications: Bachelor's Degree (or higher) 1+ years of experience in Benefit Administration with RxClaim / AS400 platform experience Certified Pharmacy Technician Experience in prioritizing caseloads based on business and customer need Microsoft Word experience including creating / updating documents Microsoft PowerPoint experience including creating / updating presentations Pharmacy claim knowledge Physical Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, and long periods working at a computer If you are within a metro area where there is an Optum Rx office, you would be expected to be in - office, rather than telecommute. OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment Keywords: UnitedHealth Group, Optum, OptumRx, healthcare, claims, healthcare claims, PBM, onboarding, plant benefit, pharmacy technician, RxClaim, AS400

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) If you are located in the Northeast Region, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: Accountable to ensure delivery of OptumHealth solutions and effective product and service expansion to increase revenue potential for assigned region across UnitedHealthcare large employer clients (commercial employer groups with 3,000+ lives) Identify, support and coordinate upsell opportunities with existing UnitedHealthcare large employer clients spanning OptumHealth capabilities for assigned region throughout the entire sales life cycle, acting as liaison with internal and external parties as required/requested, negotiating and influencing achievement of goals Coordinate and influence superior service to clients by establishing collaborative relationships with intercompany and internal stakeholders across a highly matrixed environment Monitor client satisfaction and manage key deliverables to enhance client engagement and loyalty for assigned region Establish and maintain strong and appropriate level working relationships with clients, consultants, channel partners and constituents Monitor and enhance performance of OptumHealth solutions for clients to ensure return on investment, mutual growth/success and to monitor client financial performance including renewal planning, negotiation and profitability levels Build knowledge of OptumHealth capabilities and maintain high level of healthcare industry knowledge, including the client's industry dynamics, to advise on client's needs Ability to work independently as a strong team player with minimal supervision in a high paced, high intensity environment Communicate and present effectively at multiple audiences and levels (listening, written and verbal communication) Required Qualifications: Successful track record of managing client relationships and upselling OptumHealth or similar health and wellness capabilities in the Employer market. Minimum of 5+ years of sales or account management experience. Minimum 5+ years of proven experience and expertise in the health insurance, health care, or related industry. Ability to effectively lead or directly contribute to the sales process and work cooperatively with extended client team to achieve sales goals. Advanced consultative selling skills with the ability to successfully construct solutions that achieve client objectives. Experience to effectively message, position and present information for client impact and influence. Experience in negotiation, influencing, collaboration, and listening skills. Ability to travel up to 25-30% of time. Sales insurance license must be maintained as required by state law. Degree or equivalent work experience required. Preferred Qualifications: Established relationships with UnitedHealthcare National Markets client team, external consultants and channel partners. Direct experience achieving sales quotas and retention targets Proven ability to operate and effectively navigate in a highly complex, matrix environment with a high level of collaboration. Proficiency in Microsoft Office suite and CRM (ex. Salesforce). Masters or advanced degree (ex. MBA, MHA) preferred. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: population health, care management, disease management, wellness, client manage, national accounts, Hartford, CT, Connecticut, NY, New York, NJ, New Jersey

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader. Primary Responsibilities: Oversee design, development, and deployment of Client Benefit Plan Design parameters for new business. Provide consultative services pertaining to benefit set up, new implementations, and special projects. Complete, maintain, and process pertinent documentation records. Complete plan updates in order to meet turnaround times, quality measurements, and performance guarantees. Work with other corporate departments, clients, and third - parties to solve benefit plan issues as needed. Specialize in claims processing system functionality, including analysis of new and changing system capabilities. Monitor and expedite resolution of escalated point of sale issues. Work with Lead Benefit Consultants to problem - solve complex custom plan design set up and utilize RxClaim functionality to meet client business needs. Travel and short - term out of town assignments may be necessary. Additional job duties and projects, as assigned. Required Qualifications: High School Diploma / GED (or higher) 3+ years of experience with Healthcare claims 3+ years of PBM experience New client implementation or onboarding experience General understanding of plan benefit design Microsoft Excel experience including spreadsheet creation and formula manipulation Available to work 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM local time zone Monday - Friday Ability to travel 25% of the time Preferred Qualifications: Bachelor's Degree (or higher) 3+ years of experience in Benefit Administration with RxClaim / AS400 platform experience Certified Pharmacy Technician Experience in prioritizing caseloads based on business and customer need Microsoft Word experience including creating / updating documents Microsoft PowerPoint experience including creating / updating presentations Knowledge of Medical / Medicaid plan regulations and other government pharmacy programs Pharmacy claim knowledge Physical Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, and long periods working at a computer If you are within a metro area where there is an Optum Rx office, you would be expected to be in - office, rather than telecommute OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best work . Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UnitedHealth Group, Optum, OptumRx, healthcare, claims, healthcare claims, PBM, onboarding, plant benefit, pharmacy technician, RxClaim, AS400

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. The health care system is still evolving at a rapid pace. Technology is driving new advances in how patient care is delivered and how it's reimbursed. Now, UnitedHealth Group invites you to help us build a more accurate and precise approach to claims adjudication. In this role, you'll be responsible for reviewing and making adjustments or corrections to processed claims through researching, investigating issues, making a determination and then communicating as required. Using multiple platforms, you'll also assist with pricing verification, prior authorizations, benefits and coding. Join us and build your career with an industry leader. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (6:00am to 6:00pm). This role is open to telecommute / work at home or to work onsite at any of our US office locations. There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an e-mail with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: Primary Responsibilities Update claim information based on research and communication from member or provider Complete necessary adjustments to claims and ensure the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates) Communicate extensively with members and providers regarding adjustments to resolve claims errors/issues, using clear, simple language to ensure understanding Learn and leverage new systems and training resources to help apply claims processes/procedures This is a challenging role with serious impact. You'll be providing a high level of support and subject matter expertise within a fast paced, intense and high volume claims operation where accuracy and quality are essential. Multitasking in this role is required to conduct data entry and rework, analyzing and identifying trends as well as completing reports daily. Required Qualifications 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools High school diploma or GED OR equivalent work experience Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs Ability to compose grammatically correct correspondence that translates medical and insurance expressions into simple terms that members can easily understand Telecommuting Requirements Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Key words: claims, medical claims, healthcare claims, claims processing, claims processor; office, UnitedHealth Group, UnitedHealthcare, training class, customer service representative, customer service, CSR, Data Entry, appeals, dispute resolution, phone support

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) If you are located in the Northeast Region, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities: Accountable to ensure delivery of OptumHealth solutions and effective product and service expansion to increase revenue potential for assigned region across UnitedHealthcare large employer clients (commercial employer groups with 3,000+ lives) Identify, support and coordinate upsell opportunities with existing UnitedHealthcare large employer clients spanning OptumHealth capabilities for assigned region throughout the entire sales life cycle, acting as liaison with internal and external parties as required/requested, negotiating and influencing achievement of goals Coordinate and influence superior service to clients by establishing collaborative relationships with intercompany and internal stakeholders across a highly matrixed environment Monitor client satisfaction and manage key deliverables to enhance client engagement and loyalty for assigned region Establish and maintain strong and appropriate level working relationships with clients, consultants, channel partners and constituents Monitor and enhance performance of OptumHealth solutions for clients to ensure return on investment, mutual growth/success and to monitor client financial performance including renewal planning, negotiation and profitability levels Build knowledge of OptumHealth capabilities and maintain high level of healthcare industry knowledge, including the client's industry dynamics, to advise on client's needs Ability to work independently as a strong team player with minimal supervision in a high paced, high intensity environment Communicate and present effectively at multiple audiences and levels (listening, written and verbal communication) Required Qualifications: Successful track record of managing client relationships and upselling OptumHealth or similar health and wellness capabilities in the Employer market. Minimum of 5+ years of sales or account management experience. Minimum 5+ years of proven experience and expertise in the health insurance, health care, or related industry. Ability to effectively lead or directly contribute to the sales process and work cooperatively with extended client team to achieve sales goals. Advanced consultative selling skills with the ability to successfully construct solutions that achieve client objectives. Experience to effectively message, position and present information for client impact and influence. Experience in negotiation, influencing, collaboration, and listening skills. Ability to travel up to 25-30% of time. Sales insurance license must be maintained as required by state law. Degree or equivalent work experience required. Preferred Qualifications: Established relationships with UnitedHealthcare National Markets client team, external consultants and channel partners. Direct experience achieving sales quotas and retention targets Proven ability to operate and effectively navigate in a highly complex, matrix environment with a high level of collaboration. Proficiency in Microsoft Office suite and CRM (ex. Salesforce). Masters or advanced degree (ex. MBA, MHA) preferred. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: population health, care management, disease management, wellness, client manage, national accounts, Hartford, CT, Connecticut, NY, New York, NJ, New Jersey

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar