22 jobs found in Kentucky

JOB TITLE - Remote Desktop Support Location - Lexington, KY Duration Contract The Service Desk Monitoring Analyst will serve in a 247 3 shift environment. This is an experienced level position for those that have acquired sufficient training and skills to serve customer systems monitoring and incident ingestion independently, as well as, manage major incident events and assist with other complex problems and projects Provide Service Desk peers with guidance and training based on experience handling progressively complex questions and situations. Process and enforce ticket handling and escalation policies and procedures. Contribute to performance of Service Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. Provides tier 1 and 1.5 technical support in a technical call center environment by directly responding to customer concerns, requests and inquiries (via email, telephone, or support ticketing system) Serve as team member in assessing and assigning priority level incidents. Have business area application and systems support knowledge Record incidents in the ServiceNow ticketing application in accordance with departmental procedures and work instructions. Have experience with and Interact with monitoring and alert systems in support of applications and network. Tools such as AppDynamics (mandatory), Solarwinds, HP Sitescope Openview(optional) Assist operations support teams in incident management, problem management and root cause analysis Understanding of ITSM and ITIL processes and governance Experience with Service Mgmt tools such as ServiceNow (a plus) , Remedy, Service Center 2+ years of experience in a technical service support lead or supervisory capacity 2+ years of experience in monitoring operations center or enterprise service desk environments Administrative or user experience with Monitoring systems Available for 24x7 shift support Ability to work overtime as needed

I am looking for SytelineCloudSuite Industrial Consultants for a 12 month project with an end client. In this position you can work 100 remotely. Responsibilities Support the implementation of the newest version of Syteline Work with the client to gather and understand their requirements and determine suitable solutions Provide training and support to end users during the transition to the new system Requirements 2-3 years' experience with SytelineCloudSuite Industrial Experience in supporting end clients during Syteline implementations Experience in providing post Go-Live support and training Strong background in Manufacturing or Finance If you or someone you know is interested in this position, please send your resume directly to e.blackwashingtonfrank.com mailtoe.blackfrgconsulting.com . My client is looking to start the interview process asap! Washington Frank International is the global leader in Infor recruitment services. Washington Frank International advertises more Infor, Infor ERP, LN, M3, Syteline, Cloudsuite Industrial, Baan, and Movex jobs than any other agency. We deal with both Infor Partners End Users throughout North America, as well as globally. By specializing solely in placing candidates in the Infor market we have built relationships with employers of choice in North America and have an unrivaled understanding of where the best Infor jobs, projects and career opportunities are. I understand the need for discretion and would welcome the opportunity to speak to any Infor candidates considering a new career or job either now or in the future. Confidentiality is of the upmost importance. For more information on available Infor jobs, as well as the Infor market, I can be contacted at e.blackwashingtonfrank.com mailtoe.blackfrgconsulting.com . Please see http for more information.

TCI has an immediate need for a Java Developer in Fort Knox, KY. This is not a Corp2Corp opportunity. This is a long term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive MedicalDental Insurance, 401k, Life Insurance and Long Term Disability benefits. Please note that this position requires a current DoD Secret Security Clearance and a CompTia S+ Certification. Remote work is a possibility. SUMMARY We are offering an exciting DoD Contract opportunity with our government sector client on the Fort Knox, KY Military Campus. If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. The Journeyman Java Developer will design, develop, enhance, debug, and implement software. RESPONSIBILITIES Troubleshoot production problems related to software applications. Research, test, build, and coordinate the conversion andor integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of other software developers on development team. Participates in development of software user manuals. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable REQUIREMENTS 3+ years of experience with Java Development in a web application envoirnment. 2 + years of experience with Spring MVC applications and new development using Spring, NodeJS and jQuery Understanding of CA API gateway from an administration and policy point of view. Experience with SpringJEE and Core Java programming Experience with the Linux operating system Experience with Apache and JBoss or other web servers such as Tomcat a plus Experience with JavaScript and DOM manipulation Ability to work in small, rapid-development teams Strong communication skills and ability to work closely with customer in analyzing requirements Must possess a current CompTia S+ Certification. Must currently possess a valid DoD Secret Security Clearance. TCI will assist with transfers of clearances. Remote work is a possibility.

TCI has an immediate need for an ETL Developer at Fort Knox, KY. This is a long term contract opportunity with the probability of becoming permanent. . In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive MedicalDental Insurance, 401k, Life Insurance and Long Term Disability benefits. Please note that this position requires US Citizenship due to the DoD Security Clearance requirement. REMOTE WORK IS POSSIBLE. SUMMARY We are offering an excellent Contractor-to-Hire opportunity with our government sector client on the Fort Knox, KY Military Campus. If you enjoy a collaborative and creative work environment, this is a great opportunity for you to join a rapidly growing IT team. Promoting from within is a routine best practice in an environment where individuals are encouraged to advance their careers. The ETL Developer will work as a member of the Analytical Support Team responsible for developing and maintaining the ETL programs to create, enhance and modify the existing data warehouse or business applications. RESPONSIBILITIES Responsible for developing and maintaining the ETL programs to create, enhance and modify the existing data warehouse or business applications. You will utilize IBM Information Server (DataStage) to develop solutions that meet customerrsquos requirements. You will provide support in specialized technology areas that can include, but is not limited to Data Warehousing, data transformation, data model design, business intelligence, requirements definition, systems analysis, component integration, testing, deployment, and application maintenance. Additionally, you may assist with project planning, end-user training, problem resolution and production support. As the candidate, you will develop technical documentation in accordance with organizational procedures and policies. Utilize IBM Information Server (DataStage) to develop solutions that meet customerrsquos requirements. Provide support in specialized technology areas that can include, but is not limited to Data Warehousing, data transformation, data model design, business intelligence, requirements definition, systems analysis, component integration, testing, deployment, and application maintenance. Assist with project planning, end-user training, problem resolution and production support. Develop technical documentation in accordance with organizational procedures and policies. REQUIREMENTS Must have a minimum of 4 years application development or ETL tool experience. Must have experience with one of the following IBM Information Server (DataStage), Informatica Oracle Data Integrator MS SSIS (SQL Server Integration Services) Other ETL toolset Must have 4 yearsrsquo experience in using Oracle Database or other relational database Must have experience in data modeling, star schema, and table design Candidate must currently possess or have the ability to obtain a DoD Secret Security Clearance. TCI is a cleared facility and will assist with this. Possess or have the ability to obtain a Security + Certification before start date. (Assisted by TCI when necessary). Remote work is possible with minimum of 3 years of experience. PREFERRED BUT NOT REQUIRED Business Intelligence Application development using a COTS BI toolset. Experience developing or supporting a Data Warehouse Strong written and verbal communications Strong client facing skills Ability to work in small, rapid-development teams Ability to work on multiple projects at the same time Work closely with customer in analyzing requirements Experience with Army Recruiting andor Military Human Resources Capital Management

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar