17 jobs found in Mississippi

Location REMOTE Description This is a two year project. You'll be responsible for tracing call paths and assist in implementing a enterprise cloud based solution. For immediate consideration, please send your resume to rkissingerjudge.com. Please, no third parties. -Robbie Kissinger Required skills - Knowledge of Avaya components CM, CMS, AES, SMSMGR - In particular - integrations (AES, CMS) ICM, Genesys T-Server, Cisco PG - CMS integrations RTA, historical feeds - SBC, SMSMGR routing, integration - Good understanding of SIP - Familiarity with BPO telephony environments is a plus (multiple client configurations in a single Avaya stack) Responsibilities - Pull information from existing systems and document customerLOB information - CM, CMS, AES, CTI links, PRI ISDN, SIP, call paths (Verizon, ATT, etc.) - Work with operation telecom teams - Work Independently - Join customer calls - Good communication skills in English (spoken and written) - Work focused on documentation rather than traditional admin, config, troubleshoot - Document cut-over configuration document what will be supported Contact null mailtonull?subjectREMOTE20Avaya20Voice20Engineer This job and many more are available through The Judge Group. Find us on the web at http

Leverage your experience and understanding of tax preparation to provide product support for business customers using Intuit's Proconnect ProSeries Software , America's leading online tax preparation software for small to mid-sized tax preparation firms. Earn Extra Money This Tax Season! Register to use the Arise Platform; start a home-based customer support business! Earn extra cash during tax season! Enjoy the seasonal rush FROM HOME instead of someone's office Keep earning even after tax season, supporting other exciting clients through the Arise Platform Benefits of registering to use the Arise Platform: Be your own boss, and work from home Schedule your work around your life, not the other way around Extra money for vacation or bills Supplement your income or escape the 9-to-5 A day in the life providing service for Intuit's Proconnect ProSeries Software: · Interact with ProSeries business customers (small to mid-sized tax preparation firms) via phone, assisting with tech support and tax support questions (knowledge of tax concepts a plus) · Research, analyze and determine an appropriate course of action in a variety of situations for ProSeries customers · Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires · Provide caring and empathetic customer interactions that positively represent the Intuit ProSeries brand · Use analytical and organizational skills to solve complex customer issues through troubleshooting, critical thinking, and problem-solving This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise. Ready to be your own boss? Run your business your way launching a home-based business offering tax software support to Intuit customers through the Arise Platform. Not ready to start a business? Gain experience by working for a call center company that is already using the Arise Platform. It's the first step in gaining knowledge about the industry, and the details of providing services to clients using the Arise Platform, before starting your own company. Connect with many of the thousands of small call center companies that are using the Arise Platform and hiring agents. Interested? Registration is easy! Get up and running in as few as 3 days and on your way to making your work from home business dream a reality. Learn more at AriseWorkFromHome.com . About Arise Arise connects small call center and support companies, run by people like you, to prestigious clients through a virtual platform. Arise provides the clients, your company provides the service. YOU have the power to choose your clients and schedule - from the comfort of your own home. This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Leverage your experience and understanding of tax preparation to provide product support for business customers using Intuit's Proconnect ProSeries Software , America's leading online tax preparation software for small to mid-sized tax preparation firms. Earn Extra Money This Tax Season! Register to use the Arise Platform; start a home-based customer support business! Earn extra cash during tax season! Enjoy the seasonal rush FROM HOME instead of someone's office Keep earning even after tax season, supporting other exciting clients through the Arise Platform Benefits of registering to use the Arise Platform: Be your own boss, and work from home Schedule your work around your life, not the other way around Extra money for vacation or bills Supplement your income or escape the 9-to-5 A day in the life providing service for Intuit's Proconnect ProSeries Software: · Interact with ProSeries business customers (small to mid-sized tax preparation firms) via phone, assisting with tech support and tax support questions (knowledge of tax concepts a plus) · Research, analyze and determine an appropriate course of action in a variety of situations for ProSeries customers · Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires · Provide caring and empathetic customer interactions that positively represent the Intuit ProSeries brand · Use analytical and organizational skills to solve complex customer issues through troubleshooting, critical thinking, and problem-solving This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise. Ready to be your own boss? Run your business your way launching a home-based business offering tax software support to Intuit customers through the Arise Platform. Not ready to start a business? Gain experience by working for a call center company that is already using the Arise Platform. It's the first step in gaining knowledge about the industry, and the details of providing services to clients using the Arise Platform, before starting your own company. Connect with many of the thousands of small call center companies that are using the Arise Platform and hiring agents. Interested? Registration is easy! Get up and running in as few as 3 days and on your way to making your work from home business dream a reality. Learn more at AriseWorkFromHome.com . About Arise Arise connects small call center and support companies, run by people like you, to prestigious clients through a virtual platform. Arise provides the clients, your company provides the service. YOU have the power to choose your clients and schedule - from the comfort of your own home. This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Join the TTEC team as a work from home Customer Service Representative and say goodbye to your commute. Say hello to saving gas/transportation money and growing your career with one of FlexJobs' 2019 Top 100 companies for remote jobs. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC: As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading… What You'll Be Doing: You take a problem and turn it into a solution. Crafting exceptional customer experiences brings a smile to your face and you are SO READY to ditch the hectic commute to work every single day and trade it in for a walking commute in your slippers. If you are searching for the ultimate life balance with a flexible schedule - search no more. You'll use your get-it-done, positive, professional approach to answer in-bound calls (and emails) from customers. Without leaving your home, we'll provide you with paid training and ongoing mentoring. We will support you every step of the way. Our trainers will share industry knowledge so you can put your skills to use with confidence. You'll assist the customers of major consumer brands with their questions about products and services, delivering an exceptional customer experience. As a TTEC Customer Experience Champion, You'll Enjoy: Career advancement opportunities Employee Rewards and Employee Discounts Continuous training and mentoring - lots of learning for aspiring minds Diverse, inclusive, and community-minded organization A fun and encouraging remote work group Why You? What You Bring: Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well? High school graduate or equivalent Exceptional communication skills Ability to thrive in a dynamic environment Six months or more of customer service experience A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) The Equipment You'll Need: Your own computer with the following technical requirements: USB Headset USB drive to access our systems A dedicated telephone (landline) or smart phone/device is required at all times during employment Apply Today: Sound like you? Then come connect with us...It takes just a few simple steps to get started: Click the Apply Now button below Complete our short online application and Computer Requirements Check, followed by interactive assessments Check your email for follow up and next steps! Please note that this role is not open in CA, ME, MD, NJ, RI, WI, OR, WA, NY, CT, MA, VT, HI, AK, DC, AZ, CO, KY, NV, OH, Chicago IL or the Virgin Islands. If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our distributed team of sales and service professionals. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Join the TTEC team as a work from home Customer Service Representative and say goodbye to your commute. Say hello to saving gas/transportation money and growing your career with one of FlexJobs' 2019 Top 100 companies for remote jobs. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC: As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading… What You'll Be Doing: You take a problem and turn it into a solution. Crafting exceptional customer experiences brings a smile to your face and you are SO READY to ditch the hectic commute to work every single day and trade it in for a walking commute in your slippers. If you are searching for the ultimate life balance with a flexible schedule - search no more. You'll use your get-it-done, positive, professional approach to answer in-bound calls (and emails) from customers. Without leaving your home, we'll provide you with paid training and ongoing mentoring. We will support you every step of the way. Our trainers will share industry knowledge so you can put your skills to use with confidence. You'll assist the customers of major consumer brands with their questions about products and services, delivering an exceptional customer experience. As a TTEC Customer Experience Champion, You'll Enjoy: Career advancement opportunities Employee Rewards and Employee Discounts Continuous training and mentoring - lots of learning for aspiring minds Diverse, inclusive, and community-minded organization A fun and encouraging remote work group Why You? What You Bring: Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well? High school graduate or equivalent Exceptional communication skills Ability to thrive in a dynamic environment Six months or more of customer service experience A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) The Equipment You'll Need: Your own computer with the following technical requirements: USB Headset USB drive to access our systems A dedicated telephone (landline) or smart phone/device is required at all times during employment Apply Today: Sound like you? Then come connect with us...It takes just a few simple steps to get started: Click the Apply Now button below Complete our short online application and Computer Requirements Check, followed by interactive assessments Check your email for follow up and next steps! Please note that this role is not open in CA, ME, MD, NJ, RI, WI, OR, WA, NY, CT, MA, VT, HI, AK, DC, AZ, CO, KY, NV, OH, Chicago IL or the Virgin Islands. If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our distributed team of sales and service professionals. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Leverage your experience and understanding of tax preparation to provide product support for business customers using Intuit's Proconnect ProSeries Software , America's leading online tax preparation software for small to mid-sized tax preparation firms. Earn Extra Money This Tax Season! Register to use the Arise Platform; start a home-based customer support business! Earn extra cash during tax season! Enjoy the seasonal rush FROM HOME instead of someone's office Keep earning even after tax season, supporting other exciting clients through the Arise Platform Benefits of registering to use the Arise Platform: Be your own boss, and work from home Schedule your work around your life, not the other way around Extra money for vacation or bills Supplement your income or escape the 9-to-5 A day in the life providing service for Intuit's Proconnect ProSeries Software: · Interact with ProSeries business customers (small to mid-sized tax preparation firms) via phone, assisting with tech support and tax support questions (knowledge of tax concepts a plus) · Research, analyze and determine an appropriate course of action in a variety of situations for ProSeries customers · Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires · Provide caring and empathetic customer interactions that positively represent the Intuit ProSeries brand · Use analytical and organizational skills to solve complex customer issues through troubleshooting, critical thinking, and problem-solving This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise. Ready to be your own boss? Run your business your way launching a home-based business offering tax software support to Intuit customers through the Arise Platform. Not ready to start a business? Gain experience by working for a call center company that is already using the Arise Platform. It's the first step in gaining knowledge about the industry, and the details of providing services to clients using the Arise Platform, before starting your own company. Connect with many of the thousands of small call center companies that are using the Arise Platform and hiring agents. Interested? Registration is easy! Get up and running in as few as 3 days and on your way to making your work from home business dream a reality. Learn more at AriseWorkFromHome.com . About Arise Arise connects small call center and support companies, run by people like you, to prestigious clients through a virtual platform. Arise provides the clients, your company provides the service. YOU have the power to choose your clients and schedule - from the comfort of your own home. This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Arise.

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar

Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar