Work at Home for contact centers and support functions is a rock solid staffing and business continuity strategy. It saves companies money, and is viewed a high value benefit by employees," says Michele Rowan, President of Customer Contact Strategies. "Deployment strategies vary, and drivers for adding work at home vary, but the results are steadfast. It improves employee satisfaction and retention, and makes scheduling much more productive."
Denver is the summer location for this Work at Home Conference, to be held at the Hilton Cherry Creek. The two day conference is packed with Fortune 1000 best practices, and deep dive discussions around strategy, virtual performance management, virtual learning, virtual sourcing and hiring, flexible scheduling and IT/equipment/services provisioning.
Many deep dive discussions take place about successes, barriers, how to overcome them, and future visioning. Discussion topics are drawn straight from attendee interests.
In addition, attendees will be given a copy of the 2019 Remote Working Benchmarking Survey, which 60 companies with contact centers and work at home programs participated in earlier this year. They survey has 38 reference points for work at home.
To learn more and register: https://www.customercontactstrategies.com/2019-advanced-remote-working-strategies-workshops/