Description Pearson and the Commission on Teacher Credentialing is seeking California educators to join the team of qualified assessors scoring the CalTPA. Serving as an assessor is a valuable professional development opportunity involving educators across the state, and is important to the success of the programs and education in the state of California. Get paid for your time training, calibrating, and scoring, while providing a needed service to California and to teacher candidates seeking to follow your path. Project Details Virtual and in person training sessions are required Once calibrated, score from home with flexible hours Successful assessors are invited to return for future opportunities Supervisor and trainer opportunities are available Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D Qualifications Educators must Be a current (or retired within 3 years) California education professional in one (1) or more of the following capacities: University/program educator providing instruction to TK-12 teacher candidates within a CTC-accredited teacher preparation program Field supervisor Mentor or master teacher TK-12 teacher TK-12 administrator (e.g. principal, asst principal) AND Have expertise in the content area assigned to score in one (1) or more of the following ways: Hold a current California Multiple or Single Subject Teaching Credential, or added authorization, in the content area Have university teaching experience in the content area Hold a degree in the content area For information about the CalTPA program, visit the website: http://www.ctcpa.nesinc.com/PageView.aspx?f=GENScoringCalTPA.html Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D If you have questions about the program or need assistance with the application, please contact scorecaltpa@pearson.com Primary Location: US-California Job: Project/Temporary Workforce Organization: Assessments School Employee Status: Casual/Seasonal Job Type: Standard Shift: Flex Time Job Posting: Oct 21, 2019 Job Unposting: Ongoing Schedule: Part-time Temporary Req ID: 1913984 Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Feb 09, 2020
Description Pearson and the Commission on Teacher Credentialing is seeking California educators to join the team of qualified assessors scoring the CalTPA. Serving as an assessor is a valuable professional development opportunity involving educators across the state, and is important to the success of the programs and education in the state of California. Get paid for your time training, calibrating, and scoring, while providing a needed service to California and to teacher candidates seeking to follow your path. Project Details Virtual and in person training sessions are required Once calibrated, score from home with flexible hours Successful assessors are invited to return for future opportunities Supervisor and trainer opportunities are available Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D Qualifications Educators must Be a current (or retired within 3 years) California education professional in one (1) or more of the following capacities: University/program educator providing instruction to TK-12 teacher candidates within a CTC-accredited teacher preparation program Field supervisor Mentor or master teacher TK-12 teacher TK-12 administrator (e.g. principal, asst principal) AND Have expertise in the content area assigned to score in one (1) or more of the following ways: Hold a current California Multiple or Single Subject Teaching Credential, or added authorization, in the content area Have university teaching experience in the content area Hold a degree in the content area For information about the CalTPA program, visit the website: http://www.ctcpa.nesinc.com/PageView.aspx?f=GENScoringCalTPA.html Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D If you have questions about the program or need assistance with the application, please contact scorecaltpa@pearson.com Primary Location: US-California Job: Project/Temporary Workforce Organization: Assessments School Employee Status: Casual/Seasonal Job Type: Standard Shift: Flex Time Job Posting: Oct 21, 2019 Job Unposting: Ongoing Schedule: Part-time Temporary Req ID: 1913984 Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Description Pearson and the Commission on Teacher Credentialing is seeking California educators to join the team of qualified assessors scoring the CalTPA. Serving as an assessor is a valuable professional development opportunity involving educators across the state, and is important to the success of the programs and education in the state of California. Get paid for your time training, calibrating, and scoring, while providing a needed service to California and to teacher candidates seeking to follow your path. Project Details Virtual and in person training sessions are required Once calibrated, score from home with flexible hours Successful assessors are invited to return for future opportunities Supervisor and trainer opportunities are available Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D Qualifications Educators must Be a current (or retired within 3 years) California education professional in one (1) or more of the following capacities: University/program educator providing instruction to TK-12 teacher candidates within a CTC-accredited teacher preparation program Field supervisor Mentor or master teacher TK-12 teacher TK-12 administrator (e.g. principal, asst principal) AND Have expertise in the content area assigned to score in one (1) or more of the following ways: Hold a current California Multiple or Single Subject Teaching Credential, or added authorization, in the content area Have university teaching experience in the content area Hold a degree in the content area For information about the CalTPA program, visit the website: http://www.ctcpa.nesinc.com/PageView.aspx?f=GENScoringCalTPA.html Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D If you have questions about the program or need assistance with the application, please contact scorecaltpa@pearson.com Primary Location: US-California Job: Project/Temporary Workforce Organization: Assessments School Employee Status: Casual/Seasonal Job Type: Standard Shift: Flex Time Job Posting: Sep 26, 2019 Job Unposting: Ongoing Schedule: Part-time Temporary Req ID: 1911167 Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Feb 09, 2020
Description Pearson and the Commission on Teacher Credentialing is seeking California educators to join the team of qualified assessors scoring the CalTPA. Serving as an assessor is a valuable professional development opportunity involving educators across the state, and is important to the success of the programs and education in the state of California. Get paid for your time training, calibrating, and scoring, while providing a needed service to California and to teacher candidates seeking to follow your path. Project Details Virtual and in person training sessions are required Once calibrated, score from home with flexible hours Successful assessors are invited to return for future opportunities Supervisor and trainer opportunities are available Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D Qualifications Educators must Be a current (or retired within 3 years) California education professional in one (1) or more of the following capacities: University/program educator providing instruction to TK-12 teacher candidates within a CTC-accredited teacher preparation program Field supervisor Mentor or master teacher TK-12 teacher TK-12 administrator (e.g. principal, asst principal) AND Have expertise in the content area assigned to score in one (1) or more of the following ways: Hold a current California Multiple or Single Subject Teaching Credential, or added authorization, in the content area Have university teaching experience in the content area Hold a degree in the content area For information about the CalTPA program, visit the website: http://www.ctcpa.nesinc.com/PageView.aspx?f=GENScoringCalTPA.html Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D If you have questions about the program or need assistance with the application, please contact scorecaltpa@pearson.com Primary Location: US-California Job: Project/Temporary Workforce Organization: Assessments School Employee Status: Casual/Seasonal Job Type: Standard Shift: Flex Time Job Posting: Sep 26, 2019 Job Unposting: Ongoing Schedule: Part-time Temporary Req ID: 1911167 Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Description Pearson and the Commission on Teacher Credentialing is seeking California educators to join the team of qualified assessors scoring the CalTPA. Serving as an assessor is a valuable professional development opportunity involving educators across the state, and is important to the success of the programs and education in the state of California. Get paid for your time training, calibrating, and scoring, while providing a needed service to California and to teacher candidates seeking to follow your path. Project Details Virtual and in person training sessions are required Once calibrated, score from home with flexible hours Successful assessors are invited to return for future opportunities Supervisor and trainer opportunities are available Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D Qualifications Educators must Be a current (or retired within 3 years) California education professional in one (1) or more of the following capacities: University/program educator providing instruction to TK-12 teacher candidates within a CTC-accredited teacher preparation program Field supervisor Mentor or master teacher TK-12 teacher TK-12 administrator (e.g. principal, asst principal) AND Have expertise in the content area assigned to score in one (1) or more of the following ways: Hold a current California Multiple or Single Subject Teaching Credential, or added authorization, in the content area Have university teaching experience in the content area -World Languages Hold a degree in the content area - World Languages For information about the CalTPA program, visit the website: http://www.ctcpa.nesinc.com/PageView.aspx?f=GEN_Scoring_CalTPA.html Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D If you have questions about the program or need assistance with the application, please contact scorecaltpa@pearson.com Primary Location: US-California Job: Project/Temporary Workforce Organization: Assessments School Employee Status: Casual/Seasonal Job Type: Standard Shift: Flex Time Job Posting: Sep 3, 2019 Job Unposting: Ongoing Schedule: Part-time Temporary Req ID: 1911777 Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Feb 09, 2020
Description Pearson and the Commission on Teacher Credentialing is seeking California educators to join the team of qualified assessors scoring the CalTPA. Serving as an assessor is a valuable professional development opportunity involving educators across the state, and is important to the success of the programs and education in the state of California. Get paid for your time training, calibrating, and scoring, while providing a needed service to California and to teacher candidates seeking to follow your path. Project Details Virtual and in person training sessions are required Once calibrated, score from home with flexible hours Successful assessors are invited to return for future opportunities Supervisor and trainer opportunities are available Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D Qualifications Educators must Be a current (or retired within 3 years) California education professional in one (1) or more of the following capacities: University/program educator providing instruction to TK-12 teacher candidates within a CTC-accredited teacher preparation program Field supervisor Mentor or master teacher TK-12 teacher TK-12 administrator (e.g. principal, asst principal) AND Have expertise in the content area assigned to score in one (1) or more of the following ways: Hold a current California Multiple or Single Subject Teaching Credential, or added authorization, in the content area Have university teaching experience in the content area -World Languages Hold a degree in the content area - World Languages For information about the CalTPA program, visit the website: http://www.ctcpa.nesinc.com/PageView.aspx?f=GEN_Scoring_CalTPA.html Applications must be submitted through our website, click here or paste this link into your browser: https://survey.vovici.com/se.ashx?s=058F3B576437EF4D If you have questions about the program or need assistance with the application, please contact scorecaltpa@pearson.com Primary Location: US-California Job: Project/Temporary Workforce Organization: Assessments School Employee Status: Casual/Seasonal Job Type: Standard Shift: Flex Time Job Posting: Sep 3, 2019 Job Unposting: Ongoing Schedule: Part-time Temporary Req ID: 1911777 Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
OverviewIf you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculationsCreate high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparationUtilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday languageApply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesDocument customer interactionsQualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax CustomersHelp customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculationsApply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathyTax returns prepared, signed and delivered to customerUtilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customerDocument customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
OverviewIf you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculationsCreate high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparationUtilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday languageApply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesDocument customer interactionsQualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax CustomersHelp customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculationsApply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathyTax returns prepared, signed and delivered to customerUtilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customerDocument customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
OverviewIf you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculationsCreate high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparationUtilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday languageApply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesDocument customer interactionsQualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax CustomersHelp customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculationsApply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathyTax returns prepared, signed and delivered to customerUtilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customerDocument customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
OverviewIf you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculationsCreate high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparationUtilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday languageApply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesDocument customer interactionsQualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax CustomersHelp customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculationsApply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathyTax returns prepared, signed and delivered to customerUtilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customerDocument customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
OverviewIf you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculationsCreate high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparationUtilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday languageApply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesDocument customer interactionsQualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax CustomersHelp customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculationsApply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathyTax returns prepared, signed and delivered to customerUtilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customerDocument customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
OverviewIf you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculationsCreate high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparationUtilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday languageApply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesDocument customer interactionsQualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax CustomersHelp customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculationsApply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathyTax returns prepared, signed and delivered to customerUtilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customerDocument customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
OverviewIf you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculationsCreate high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparationUtilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday languageApply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesDocument customer interactionsQualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax CustomersHelp customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculationsApply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathyTax returns prepared, signed and delivered to customerUtilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customerDocument customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
OverviewIf you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculationsCreate high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparationUtilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday languageApply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesDocument customer interactionsQualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax CustomersHelp customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculationsApply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathyTax returns prepared, signed and delivered to customerUtilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customerDocument customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Motion Graphic Designer (Remote) Send your Portfolio and Resume to UX Magicians is looking for a Motion Graphic Designer to breathe some magic into our work. Required Application Materials: Portfolio Only online submissions will be accepted (e.g. website, blog, or online album) Must be willing to complete a design test if required to do so Responsibilities Attend daily scrums and share progress on assignments Incorporate feedback into design work Ability to mimic and work in an established style in Photoshop (strong rendering/painting skills) Create motion graphic assets, including background illustrations, and VFX assets for in game assets Animate existing assets to illustrate a prototype of the project. Collaborate with the Art Director and Product Managers to elevate the presentation and evolve the project's player experience Qualifications: 3+ years of industry or related experience in illustration/concept art and motion graphics animation Highly proficient in After Effects, Photoshop, and/or Premier Adequate VFX skills: typography, design/layout, color composition, and animation. Must be able to collaborate creative ideas in a clear and concise manner Must be organized, and have excellent attention to detail Be self-motivated, able to multi-task, and give and receive constructive feedback Pluses: Proficiency with a 3d modeling package Aware of current and cutting-edge technology for animation and graphics
Feb 08, 2020
Motion Graphic Designer (Remote) Send your Portfolio and Resume to UX Magicians is looking for a Motion Graphic Designer to breathe some magic into our work. Required Application Materials: Portfolio Only online submissions will be accepted (e.g. website, blog, or online album) Must be willing to complete a design test if required to do so Responsibilities Attend daily scrums and share progress on assignments Incorporate feedback into design work Ability to mimic and work in an established style in Photoshop (strong rendering/painting skills) Create motion graphic assets, including background illustrations, and VFX assets for in game assets Animate existing assets to illustrate a prototype of the project. Collaborate with the Art Director and Product Managers to elevate the presentation and evolve the project's player experience Qualifications: 3+ years of industry or related experience in illustration/concept art and motion graphics animation Highly proficient in After Effects, Photoshop, and/or Premier Adequate VFX skills: typography, design/layout, color composition, and animation. Must be able to collaborate creative ideas in a clear and concise manner Must be organized, and have excellent attention to detail Be self-motivated, able to multi-task, and give and receive constructive feedback Pluses: Proficiency with a 3d modeling package Aware of current and cutting-edge technology for animation and graphics
Description At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit . Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans. SUMMARY A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Intelligent and BAS Service Agreements. The RSS will utilize Intelligence Services (IS) and remote connections to perform remote diagnostics checks, troubleshooting, system optimizations, and performing remote inspections. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned. Responsible for understanding HVAC systems and BAS controls. Responsible for reviewing IS service advisories per contract and respond according. Responsible for accepting and reviewing BAS service calls (sites with remote connections) given by the Resource Coordinators. Provide resolution or detailed information for internal and external technician Responsible for performing BAS remote diagnostics checks and troubleshooting. Provides remote customer and technician support Performs remote digital inspection on approved sites Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies. Remotely setup Intelligent Services on all connected sites. Participate in technical reviews with Optimization Engineer (OE) Participate in strategic account reviews with IS team Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files. Records parts, material, labor, and other cost data per assignment and returns unused resources. Turns in all required paperwork and reports in a timely manner. Represents company by serving as a direct customer contact. Identifies parts to order for repairs and timeliness of need. Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems. Regular travel requirements with occasional overnight stays. (10%) Flexibility to work overtime/weekends, as required. EDUCATION and/or EXPERIENCE Associate's degree or equivalent from two-year college or technical school or five (5) year's experience in control systems; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one, over the phone, and small group situations to clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: - DUI in the previous 5 years - Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years EPA Certification Preferred (e.g. HVAC Journeyman, Boiler Operator, Gas Installer etc). This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage). This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs, frequently lift and or move up to 40 lbs and occasionally lift and or move more than 40 lbs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may require working outdoors, in mechanical/equipment rooms and possible extreme weather conditions from time to time. While performing the duties of this job, the employee may be exposed to moving mechanical parts and heavy equipment. The employee may be exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration. The employee may be exposed to toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment may be loud. We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations. If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.
Feb 08, 2020
Description At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-including Club Car® , Ingersoll Rand® , Thermo King® , Trane® , American Standard® Heating & Air Conditioning and ARO® - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit . Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans. SUMMARY A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Intelligent and BAS Service Agreements. The RSS will utilize Intelligence Services (IS) and remote connections to perform remote diagnostics checks, troubleshooting, system optimizations, and performing remote inspections. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned. Responsible for understanding HVAC systems and BAS controls. Responsible for reviewing IS service advisories per contract and respond according. Responsible for accepting and reviewing BAS service calls (sites with remote connections) given by the Resource Coordinators. Provide resolution or detailed information for internal and external technician Responsible for performing BAS remote diagnostics checks and troubleshooting. Provides remote customer and technician support Performs remote digital inspection on approved sites Prepares for on-site inspection and repairs by remotely inspecting BAS and providing a detailed report of outstanding issues and discrepancies. Remotely setup Intelligent Services on all connected sites. Participate in technical reviews with Optimization Engineer (OE) Participate in strategic account reviews with IS team Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files. Records parts, material, labor, and other cost data per assignment and returns unused resources. Turns in all required paperwork and reports in a timely manner. Represents company by serving as a direct customer contact. Identifies parts to order for repairs and timeliness of need. Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems. Regular travel requirements with occasional overnight stays. (10%) Flexibility to work overtime/weekends, as required. EDUCATION and/or EXPERIENCE Associate's degree or equivalent from two-year college or technical school or five (5) year's experience in control systems; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one, over the phone, and small group situations to clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: - DUI in the previous 5 years - Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years EPA Certification Preferred (e.g. HVAC Journeyman, Boiler Operator, Gas Installer etc). This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage). This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs, frequently lift and or move up to 40 lbs and occasionally lift and or move more than 40 lbs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may require working outdoors, in mechanical/equipment rooms and possible extreme weather conditions from time to time. While performing the duties of this job, the employee may be exposed to moving mechanical parts and heavy equipment. The employee may be exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration. The employee may be exposed to toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment may be loud. We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations. If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Job Description: Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers * Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations * Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy * Tax returns prepared, signed and delivered to customer * Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer * Document customer interactions * Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy Tax returns prepared, signed and delivered to customer Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer Document customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
Feb 08, 2020
Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of "Powering Prosperity Around the World" by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy Tax returns prepared, signed and delivered to customer Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer Document customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes For internal use: tst
