TTEC is seeking a Senior Cisco Unified Communications Engineer to join our Digital Technology Services team. This role is a remote, telecommute opportunity within the US only.
Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!
What you ll be doing:
As part of our Managed Services Support Engineering team, you will work with our enterprise level clients providing medium to advanced troubleshooting support services in Cisco UC solutions.
What you ll bring to us:
What skills you ll need:
4+ years configuring and supporting complex Cisco UC solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail
Strong experience troubleshooting Cisco Routers and Nexus Switches, H.323, SIP and/or MGCP deployment and support experience, and Session Border Controllers
Cisco CSS deployment and support experience is a plus
Prior experience administering, or supporting LAN/WAN [HSRP, QoS, VLAN s, Bandwidth modeling] and VoIP infrastructures
Experience configuring and troubleshooting Voice Gateways/Gatekeepers
SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful
Cisco Emergency Responder (CER) is a plus
Who We Are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.