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Maria Nona Wilma Rioveros

  • Mortgage Loan Officer
  • Philippines
  • Aug 08, 2020
Telecommute Customer Service / Call Center Financial Services - Banking / Investment / Finance Real Estate Sales

Personal Summary

To advance in the field of Marketing and Consumer Lending

Skills

Advanced Adobe Photoshop, Consumer Lending, Credit Evaluation, Marketing, Housing Loan,
Lending
Intermediate Adobe Illustrator CS4, Adobe Audition


ADDITIONAL SKILLS:

- Excellent time management skills.
*Handled Customer Service and Remote Banking emails catering to Philippine Savings Bank
client's loan and deposit accounts inquiries and concerns.
- Good command in English.
- Experience in booking auto loan accounts for second hand cars.
- Keen to details
- Excellent customer service skills.


PERSONAL STRENGTHS:
* Leadership charisma
* Dynamic team player
* Sense of responsibility
* Highly inquisitive
* Creative and resourceful
* Excellent skills in communication and collaboration


About Me

Gender Female
Age 34 years
Address Block 1 Lot 2 Grandville Subdivision Phase I, 6100, Bacolod City, Western Visayas,
Philippines
Nationality Philippines


Copyright @ 2020 JobStreet.com
Copyright @ 2020 JobStreet.com

Work Experience

Account Officer
Mar 2018 - Home Loans

(2 years 5 months) Banco de Oro | Philippines

Industry Banking / Financial Services
Specialization Banking/Financial Services
Role Loan/Mortgage
Position Level Assistant Manager / Manager

1) Responsible for achieving loan volume targets while maintaining profitability, sound credit
quality and good customer service.

2) Review loan agreements to ensure that they are complete and accurate according to policy.

3) Compute payment schedules.

4) Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.

5) Submit applications to credit analysts for verification and recommendation.

6) Handle customer complaints and take appropriate action to resolve them.

Account Officer
Sep 2014 - Feb 2018 Real Estate and Personal Loan

(3 years 6 months) RCBC Savings Bank, Inc.

Industry Banking / Financial Services
Specialization Marketing/Business Development
Role Others
Position Level 1-4 Years Experienced Employee

1) Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

2) Meet with applicants to obtain information for loan applications and to answer questions
about the process.

3) Analyze applicants' financial status, credit, and property evaluations to determine feasibility
of granting loans.

4) Explain to customers the different types of loans and credit options that are available, as well
as the terms of those services.

5) Obtain and compile copies of loan applicants' credit histories, corporate financial statements,
and other financial information.

Branch Marketing Officer
Jan 2013 - Aug 2014 JobStreet.com

(1 year 8 months) Bank of Commerce

Industry Banking / Financial Services
Specialization Banking/Financial Services
Role Retail Banking/Branch Operation
Position Level Supervisor / 5 Years & Up Experienced Employee

Ensure delivery of share in the branch's funding and profitability targets and contribute in the development of the specific targets and effectively assists the Branch Manager in finalizing a
marketing plan.

Inbound Customer Service Representative
Jul 2006 - Jan 2007 JobStreet.com

(7 months) Teletech Customer Management Center

Industry Call Center / IT-Enabled Services / BPO
Specialization Customer Service
Position Level Fresh Grad / < 1 Year Experienced Employee

RESPONSIBILITIES:
Provide customer service and sales support.
Generate new business through inbound calls and follow up on incoming sales leads.
Maintain revenue goals by monthly.

EXPERIENCES GAINED:
Customer service and sales experience in cable, internet, and telephony services.
Good team player and Multitasking capabilities.
Proven initiative and ability to work with minimal supervision.
Excellent organizational and motivational skills.

REASON FOR LEAVING:
Seek for better career advancement opportunities and exposure.

Customer Relations Associate
Dec 2010 - May 2013 Philippine Savings Bank

(2 years 6 months) Philippine Savings Bank

Industry Banking / Financial Services
Specialization Banking/Financial Services
Role Others
Position Level 1-4 Years Experienced Employee

Process/encode auto and home loan applications.
Call bidders for second hand cars and process sales.
Verify Online Customer Registration Details.
Approve/disapprove Online Customer Registrations.
Call customers out to inform about their online registration status.
Handle Customer Service emails.
Provide/discuss details on loan/deposit accounts to clients.
Process clients' requests.

Technical Support Representative
Feb 2010 - Jul 2010 Convergys

Industry Call Center / IT-Enabled Services / BPO
Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level 1-4 Years Experienced Employee

Provide technical support to Time Warner Cable customers
Resolve internet connections and email issues
Install/uninstall softwares such as anti-virus and firewall

Technical Support Representative
May 2007 - Dec 2009 Teleperformance

(2 years 8 months) Teleperformance

Industry Call Center / IT-Enabled Services / BPO
Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level 1-4 Years Experienced Employee

Responsibilities:
Provide technical support for at&t dsl customers. The majority of the work is incoming phone
calls in a call center environment.
Handle and resolve customers' software issues (Internet connectivity, general software troubleshooting) with the at&t service.

Education

Bachelor's - Mass Communications
- Jan 2006 University of Saint La Salle