We are looking for a Sr. Java Developer to join our team providing critical infrastructure applications and tools to help secure our country. This is long term remote assignment that requires candidates with active DoD or DOE clearances (T, TS, TSSCI, L, Q, etc.). Our team are part of a coordinated national effort to secure the nations critical infrastructure from all natural and manmade hazards. We create and maintain interfaces and access to commercial, local, state and federal customers including utilities enabling them to conduct comprehensive vulnerability assessments and utilize infrastructure protection tools against cyber threats. This work is mission critical and CRI is proud to be building teams to help protect our nation. A few of the required skills, knowledge, and experience as follows Intermediate to advanced JavaJ2EE developer with 5-7+ years of experience developing enterprise-grade applications REST APIsSOAP Web Services Experience with Spring Framework Experience with testing automation 8211 SeleniumJUnit Working knowledge of Oracle RDBMS SQL and Stored Procedures CICD pipeline and automation tools. Working experience with GitHub, Maven, Jenkins, or similar. These are nice to have, but not necessarily a requirement at this point ColdFusion Experience .NET Experience Client Overview The INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With 3,800 scientists, researchers and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and develop technologies that underpin the nation's nuclear and renewable energy, national security and environmental missions. httpsinl.govabout-inlgeneral-information httpsworkable.comnr?lhttps3A2F2Finl.gov2Fabout-inl2Fgeneral-information2F More info about the area Idaho Falls, Idaho is conveniently situated near many national treasures such as Yellowstone National Park, Grand Teton National Park, Jackson, WY, etc. Other areas of interest include Grand Targhee Ski Resort, Mesa Falls, Jackson Hole, Wyoming skiing, Sun Valley skiing, Craters of the Moon, Salt Lake City, World Famous Fly Fishing and Mountain bike trails. For more information about the area, please visit http httpsworkable.comnr?lhttp3A2F2F Requirements Intermediate to advanced JavaJ2EE developer with 5-7+ years of experience developing enterprise-grade applications REST APIsSOAP Web Services Experience with Spring Framework Experience with testing automation 8211 SeleniumJUnit Working knowledge of Oracle RDBMS SQL and Stored Procedures CICD pipeline and automation tools. Working experience with GitHub, Maven, Jenkins, or similar. Benefits Why work at CRI? FLEXIBLE EMPLOYMENT OPTIONS - Independent Contractor or Employee FREE TRAININING for INDUSTRY CERTIFICATIONS via ONLINE PORTAL LONG TERM CAREER GROWTH AND OPPORTUNITES 100 COVERAGE for EMPLOYEE ONLY HEALTHCARE COVERAGE for SELECT PLANS CRI Advantage is a small, family owned business focused on IT managed services, professional services and solutions in the commercial, state and federal markets. Our company has been established for 30 years and is thriving! We offer flexibility in employment options including W2 hourly and W2 salaried. These packages provide the people that work with us a choice that most companies do not offer. As a small business, we are personable, open door and adaptable to the emerging trends within the marketplace. HighlightsDraws Small (open door) company culture and family owned Headquartered in the Pacific Northwest Access to roles with diversified IT customers for commercial, local, state and federal space with advancing skillsets Free training for industry certifications via online portal Education reimbursement available Relocation assistance available Our corporate mission from the very beginning has been to make a positive difference in people8217s lives Provide freedom of choice in employee types and benefits packages 100 employee only premium coverage by company for select benefits plans Existing presence and employee base in Idaho
Apr 09, 2019
We are looking for a Sr. Java Developer to join our team providing critical infrastructure applications and tools to help secure our country. This is long term remote assignment that requires candidates with active DoD or DOE clearances (T, TS, TSSCI, L, Q, etc.). Our team are part of a coordinated national effort to secure the nations critical infrastructure from all natural and manmade hazards. We create and maintain interfaces and access to commercial, local, state and federal customers including utilities enabling them to conduct comprehensive vulnerability assessments and utilize infrastructure protection tools against cyber threats. This work is mission critical and CRI is proud to be building teams to help protect our nation. A few of the required skills, knowledge, and experience as follows Intermediate to advanced JavaJ2EE developer with 5-7+ years of experience developing enterprise-grade applications REST APIsSOAP Web Services Experience with Spring Framework Experience with testing automation 8211 SeleniumJUnit Working knowledge of Oracle RDBMS SQL and Stored Procedures CICD pipeline and automation tools. Working experience with GitHub, Maven, Jenkins, or similar. These are nice to have, but not necessarily a requirement at this point ColdFusion Experience .NET Experience Client Overview The INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With 3,800 scientists, researchers and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and develop technologies that underpin the nation's nuclear and renewable energy, national security and environmental missions. httpsinl.govabout-inlgeneral-information httpsworkable.comnr?lhttps3A2F2Finl.gov2Fabout-inl2Fgeneral-information2F More info about the area Idaho Falls, Idaho is conveniently situated near many national treasures such as Yellowstone National Park, Grand Teton National Park, Jackson, WY, etc. Other areas of interest include Grand Targhee Ski Resort, Mesa Falls, Jackson Hole, Wyoming skiing, Sun Valley skiing, Craters of the Moon, Salt Lake City, World Famous Fly Fishing and Mountain bike trails. For more information about the area, please visit http httpsworkable.comnr?lhttp3A2F2F Requirements Intermediate to advanced JavaJ2EE developer with 5-7+ years of experience developing enterprise-grade applications REST APIsSOAP Web Services Experience with Spring Framework Experience with testing automation 8211 SeleniumJUnit Working knowledge of Oracle RDBMS SQL and Stored Procedures CICD pipeline and automation tools. Working experience with GitHub, Maven, Jenkins, or similar. Benefits Why work at CRI? FLEXIBLE EMPLOYMENT OPTIONS - Independent Contractor or Employee FREE TRAININING for INDUSTRY CERTIFICATIONS via ONLINE PORTAL LONG TERM CAREER GROWTH AND OPPORTUNITES 100 COVERAGE for EMPLOYEE ONLY HEALTHCARE COVERAGE for SELECT PLANS CRI Advantage is a small, family owned business focused on IT managed services, professional services and solutions in the commercial, state and federal markets. Our company has been established for 30 years and is thriving! We offer flexibility in employment options including W2 hourly and W2 salaried. These packages provide the people that work with us a choice that most companies do not offer. As a small business, we are personable, open door and adaptable to the emerging trends within the marketplace. HighlightsDraws Small (open door) company culture and family owned Headquartered in the Pacific Northwest Access to roles with diversified IT customers for commercial, local, state and federal space with advancing skillsets Free training for industry certifications via online portal Education reimbursement available Relocation assistance available Our corporate mission from the very beginning has been to make a positive difference in people8217s lives Provide freedom of choice in employee types and benefits packages 100 employee only premium coverage by company for select benefits plans Existing presence and employee base in Idaho
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Apr 08, 2019
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Apr 02, 2019
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Join the TTEC team as a work from home Customer Service Representative and say goodbye to your commute. Say hello to saving gas/transportation money and growing your career with one of FlexJobs' 2019 Top 100 companies for remote jobs. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC: As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading… What You'll Be Doing: You take a problem and turn it into a solution. Crafting exceptional customer experiences brings a smile to your face and you are SO READY to ditch the hectic commute to work every single day and trade it in for a walking commute in your slippers. If you are searching for the ultimate life balance with a flexible schedule - search no more. You'll use your get-it-done, positive, professional approach to answer in-bound calls (and emails) from customers. Without leaving your home, we'll provide you with paid training and ongoing mentoring. We will support you every step of the way. Our trainers will share industry knowledge so you can put your skills to use with confidence. You'll assist the customers of major consumer brands with their questions about products and services, delivering an exceptional customer experience. As a TTEC Customer Experience Champion, You'll Enjoy: Career advancement opportunities Employee Rewards and Employee Discounts Continuous training and mentoring - lots of learning for aspiring minds Diverse, inclusive, and community-minded organization A fun and encouraging remote work group Why You? What You Bring: Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well? High school graduate or equivalent Exceptional communication skills Ability to thrive in a dynamic environment Six months or more of customer service experience A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) The Equipment You'll Need: Your own computer with the following technical requirements: USB Headset USB drive to access our systems A dedicated telephone (landline) or smart phone/device is required at all times during employment Apply Today: Sound like you? Then come connect with us...It takes just a few simple steps to get started: Click the Apply Now button below Complete our short online application and Computer Requirements Check, followed by interactive assessments Check your email for follow up and next steps! Please note that this role is not open in CA, ME, MD, NJ, RI, WI, OR, WA, NY, CT, MA, VT, HI, AK, DC, AZ, CO, KY, NV, OH, Chicago IL or the Virgin Islands. If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our distributed team of sales and service professionals. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Apr 02, 2019
Join the TTEC team as a work from home Customer Service Representative and say goodbye to your commute. Say hello to saving gas/transportation money and growing your career with one of FlexJobs' 2019 Top 100 companies for remote jobs. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC: As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading… What You'll Be Doing: You take a problem and turn it into a solution. Crafting exceptional customer experiences brings a smile to your face and you are SO READY to ditch the hectic commute to work every single day and trade it in for a walking commute in your slippers. If you are searching for the ultimate life balance with a flexible schedule - search no more. You'll use your get-it-done, positive, professional approach to answer in-bound calls (and emails) from customers. Without leaving your home, we'll provide you with paid training and ongoing mentoring. We will support you every step of the way. Our trainers will share industry knowledge so you can put your skills to use with confidence. You'll assist the customers of major consumer brands with their questions about products and services, delivering an exceptional customer experience. As a TTEC Customer Experience Champion, You'll Enjoy: Career advancement opportunities Employee Rewards and Employee Discounts Continuous training and mentoring - lots of learning for aspiring minds Diverse, inclusive, and community-minded organization A fun and encouraging remote work group Why You? What You Bring: Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well? High school graduate or equivalent Exceptional communication skills Ability to thrive in a dynamic environment Six months or more of customer service experience A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) The Equipment You'll Need: Your own computer with the following technical requirements: USB Headset USB drive to access our systems A dedicated telephone (landline) or smart phone/device is required at all times during employment Apply Today: Sound like you? Then come connect with us...It takes just a few simple steps to get started: Click the Apply Now button below Complete our short online application and Computer Requirements Check, followed by interactive assessments Check your email for follow up and next steps! Please note that this role is not open in CA, ME, MD, NJ, RI, WI, OR, WA, NY, CT, MA, VT, HI, AK, DC, AZ, CO, KY, NV, OH, Chicago IL or the Virgin Islands. If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our distributed team of sales and service professionals. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Apr 02, 2019
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Mar 29, 2019
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Mar 29, 2019
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Mar 29, 2019
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Mar 29, 2019
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Mar 29, 2019
Job description Customer Support Agent Work From Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic? Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex caller issues? We're looking for people who enjoy a challenge and thrive in an environment where things are moving very quickly. In this position you will use your empathy, patience and resilient nature to resolve issues. You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers. Your goal will be to satisfactorily resolve the customer's need at the end of each interaction. See your skills turn into a career, or continue your successful career with the only company you'll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Primary Responsibilities Answer back to back calls and resolving issues Build a strong relationship with your customer When they hang up with you, they will have their issue completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone - resolve the issue while maintaining a short call time Key Factors for Success Do you hear someone's situation and are able to put yourself in their shoes? Do you go out of your way to help others? Are you able to be the voice of the company? Do you stay calm in escalated customer situations? When you get stressed, are you able to maintain your neutral point of view? Do you stay calm under pressure? Are you organized and efficient? If so, come find out why SYKES has been the employer of choice for so many people who want to transition their career from the office to their home! This is the right job for you if you're able to: Speak on the phone and use a computer Empathize and be friendly with people you've never met Use logic and solve problems Be part of a team Desired qualifications, skills and experience Nice to have (but not required): Customer service background Experience with financial services, healthcare, technology companies, or something similar
Join the TTEC team as a work from home Customer Service Representative and say goodbye to your commute. Say hello to saving gas/transportation money and growing your career with one of FlexJobs' 2019 Top 100 companies for remote jobs. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC: As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading… What You'll Be Doing: You take a problem and turn it into a solution. Crafting exceptional customer experiences brings a smile to your face and you are SO READY to ditch the hectic commute to work every single day and trade it in for a walking commute in your slippers. If you are searching for the ultimate life balance with a flexible schedule - search no more. You'll use your get-it-done, positive, professional approach to answer in-bound calls (and emails) from customers. Without leaving your home, we'll provide you with paid training and ongoing mentoring. We will support you every step of the way. Our trainers will share industry knowledge so you can put your skills to use with confidence. You'll assist the customers of major consumer brands with their questions about products and services, delivering an exceptional customer experience. As a TTEC Customer Experience Champion, You'll Enjoy: Career advancement opportunities Employee Rewards and Employee Discounts Continuous training and mentoring - lots of learning for aspiring minds Diverse, inclusive, and community-minded organization A fun and encouraging remote work group Why You? What You Bring: Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well? High school graduate or equivalent Exceptional communication skills Ability to thrive in a dynamic environment Six months or more of customer service experience A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) The Equipment You'll Need: Your own computer with the following technical requirements: USB Headset USB drive to access our systems A dedicated telephone (landline) or smart phone/device is required at all times during employment Apply Today: Sound like you? Then come connect with us...It takes just a few simple steps to get started: Click the Apply Now button below Complete our short online application and Computer Requirements Check, followed by interactive assessments Check your email for follow up and next steps! Please note that this role is not open in CA, ME, MD, NJ, RI, WI, OR, WA, NY, CT, MA, VT, HI, AK, DC, AZ, CO, KY, NV, OH, Chicago IL or the Virgin Islands. If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our distributed team of sales and service professionals. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
Mar 29, 2019
Join the TTEC team as a work from home Customer Service Representative and say goodbye to your commute. Say hello to saving gas/transportation money and growing your career with one of FlexJobs' 2019 Top 100 companies for remote jobs. About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. Life at TTEC: As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading… What You'll Be Doing: You take a problem and turn it into a solution. Crafting exceptional customer experiences brings a smile to your face and you are SO READY to ditch the hectic commute to work every single day and trade it in for a walking commute in your slippers. If you are searching for the ultimate life balance with a flexible schedule - search no more. You'll use your get-it-done, positive, professional approach to answer in-bound calls (and emails) from customers. Without leaving your home, we'll provide you with paid training and ongoing mentoring. We will support you every step of the way. Our trainers will share industry knowledge so you can put your skills to use with confidence. You'll assist the customers of major consumer brands with their questions about products and services, delivering an exceptional customer experience. As a TTEC Customer Experience Champion, You'll Enjoy: Career advancement opportunities Employee Rewards and Employee Discounts Continuous training and mentoring - lots of learning for aspiring minds Diverse, inclusive, and community-minded organization A fun and encouraging remote work group Why You? What You Bring: Being bold, passionate and real. It's what connects us here at TTEC. Does the following describe you as well? High school graduate or equivalent Exceptional communication skills Ability to thrive in a dynamic environment Six months or more of customer service experience A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) The Equipment You'll Need: Your own computer with the following technical requirements: USB Headset USB drive to access our systems A dedicated telephone (landline) or smart phone/device is required at all times during employment Apply Today: Sound like you? Then come connect with us...It takes just a few simple steps to get started: Click the Apply Now button below Complete our short online application and Computer Requirements Check, followed by interactive assessments Check your email for follow up and next steps! Please note that this role is not open in CA, ME, MD, NJ, RI, WI, OR, WA, NY, CT, MA, VT, HI, AK, DC, AZ, CO, KY, NV, OH, Chicago IL or the Virgin Islands. If you're a military veteran, active duty guard or reserves, or a military spouse: We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving! Career Changers welcome here: Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our distributed team of sales and service professionals. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
The Instructional Designer will produce the courseware to support the training programs defined by Program Managers. This includes conducting needs assessments to identify strategically aligned learning and development initiatives, designing and developing training courseware in a variety of delivery modes (e.g., instructor led training, self-paced training, virtual, blended), managing external vendors to collaborate in content creation, as well as providing input on measures regarding business impact and effectiveness of deployed learning solutions.
Creates courseware design, development, and deployment strategy for world class blended learning programs that are experiential, drive behavior change and increase performance within our global Sales business units. Develop learning curricula that align with learning and performance strategies. Manages the design and execution of junior staff creating courseware. Build and maintain valued relationship with key internal and external stakeholders. Develop assessment approaches that conform to global accreditation strategies and processes. Evaluate the business impact of learning programs through use of learning and performance metrics.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recognized as a subject-matter expert within Oracle. Typically 8 plus years relevant experience in Sales and Sales Enablement plus knowledge in the Applications, Technology or Hardware sectors is needed. Coaching and Project Management experience across a variety of delivery mediums. Deep experience designing and developing learning programs across delivery mediums (mobile learning, e-learning, virtual learning, live simulation, and live classroom). Proficient in establishing learning and performance metrics and measurements (ROI & Benchmarking). Strong in building relationships and maintaining relationships. Experience in analyzing business needs and selling value to customers. Previous project/program management experience. Experience delivering facilitation, training, coaching and/or development of learning programs. Self starter with high energy, drive, enthusiasm, initiative, and commitment. Excellent communication, facilitation and persuasive skills, both written and verbal. Ability to build strong relationships and navigate through senior stakeholder discussions. Experience leveraging standard eLearning tools and web-based meeting tools. Team player. Leadership skills. Business travel of up to 30 percent annually may be expected of this position. Knowledge of Instructional design authoring tools preferred. Fluency in English, working knowledge of other languages is an asset. Bachelors Degree or equivalent experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
*Role:*Oracle Supply Chain Management Cloud Enablement Specialist
*Location:*Telecommuting from anywhere in the US
Looking for an Oracle SCM Cloud implementation or pre-sales consultant who would like to use their skills in a new way. This position is responsible for designing and developing eLearning training for Oracle SCM Cloud Sales Reps and Solution Engineers (PreSales) teams. Instructor led training development and teaching may also be a requirement.
The ideal candidate for this position should have:
* Intermediate to subject matter expert level of knowledge in cloud-based SCM products (Oracle SCM Cloud ideal)
* Experience with demonstrating or implementing cloud-based SCM solutions (Oracle SCM Cloud ideal)
* Thorough knowledge of the SCM business practices and industries preferred
* Creative training development and delivery experience both live and eLearning
* Exceptional written and verbal communication skills
* Exceptional Project Management skills
* Self-starter with ability to manage time and objectives independently, along with working within a team
* Working knowledge of Adobe Captivate or the ability to quickly acquire that knowledge
* 5 years total business software professional experience
* BA/BS degree in a relevant field, advanced degree a plus
* Ability to travel as needed, both domestic and international
*Responsibilities include:*
* Develop and deliver regional, role based, or line of business sales and solution engineer training (eLearning; light instructor led)
* Manage the design, development and deployment of product, process and skills enablement programs that drive elite performance within Oracle s global sales organization and partners
* Drive internal and partner enablement through initiatives including learning plans, live training, and test development
* Manage stakeholder committees and project build teams
* Coordinate with regional sales, sales consulting, alliances, and product management teams
***This position is not eligible for sponsorship***
**
**
**Job:** **Training*
**Organization:** **Oracle*
**Title:** *Oracle Cloud SCM Enablement Specialist*
**Location:** *United States*
**Requisition ID:** *18001JJP*
Mar 27, 2019
The Instructional Designer will produce the courseware to support the training programs defined by Program Managers. This includes conducting needs assessments to identify strategically aligned learning and development initiatives, designing and developing training courseware in a variety of delivery modes (e.g., instructor led training, self-paced training, virtual, blended), managing external vendors to collaborate in content creation, as well as providing input on measures regarding business impact and effectiveness of deployed learning solutions.
Creates courseware design, development, and deployment strategy for world class blended learning programs that are experiential, drive behavior change and increase performance within our global Sales business units. Develop learning curricula that align with learning and performance strategies. Manages the design and execution of junior staff creating courseware. Build and maintain valued relationship with key internal and external stakeholders. Develop assessment approaches that conform to global accreditation strategies and processes. Evaluate the business impact of learning programs through use of learning and performance metrics.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recognized as a subject-matter expert within Oracle. Typically 8 plus years relevant experience in Sales and Sales Enablement plus knowledge in the Applications, Technology or Hardware sectors is needed. Coaching and Project Management experience across a variety of delivery mediums. Deep experience designing and developing learning programs across delivery mediums (mobile learning, e-learning, virtual learning, live simulation, and live classroom). Proficient in establishing learning and performance metrics and measurements (ROI & Benchmarking). Strong in building relationships and maintaining relationships. Experience in analyzing business needs and selling value to customers. Previous project/program management experience. Experience delivering facilitation, training, coaching and/or development of learning programs. Self starter with high energy, drive, enthusiasm, initiative, and commitment. Excellent communication, facilitation and persuasive skills, both written and verbal. Ability to build strong relationships and navigate through senior stakeholder discussions. Experience leveraging standard eLearning tools and web-based meeting tools. Team player. Leadership skills. Business travel of up to 30 percent annually may be expected of this position. Knowledge of Instructional design authoring tools preferred. Fluency in English, working knowledge of other languages is an asset. Bachelors Degree or equivalent experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
*Role:*Oracle Supply Chain Management Cloud Enablement Specialist
*Location:*Telecommuting from anywhere in the US
Looking for an Oracle SCM Cloud implementation or pre-sales consultant who would like to use their skills in a new way. This position is responsible for designing and developing eLearning training for Oracle SCM Cloud Sales Reps and Solution Engineers (PreSales) teams. Instructor led training development and teaching may also be a requirement.
The ideal candidate for this position should have:
* Intermediate to subject matter expert level of knowledge in cloud-based SCM products (Oracle SCM Cloud ideal)
* Experience with demonstrating or implementing cloud-based SCM solutions (Oracle SCM Cloud ideal)
* Thorough knowledge of the SCM business practices and industries preferred
* Creative training development and delivery experience both live and eLearning
* Exceptional written and verbal communication skills
* Exceptional Project Management skills
* Self-starter with ability to manage time and objectives independently, along with working within a team
* Working knowledge of Adobe Captivate or the ability to quickly acquire that knowledge
* 5 years total business software professional experience
* BA/BS degree in a relevant field, advanced degree a plus
* Ability to travel as needed, both domestic and international
*Responsibilities include:*
* Develop and deliver regional, role based, or line of business sales and solution engineer training (eLearning; light instructor led)
* Manage the design, development and deployment of product, process and skills enablement programs that drive elite performance within Oracle s global sales organization and partners
* Drive internal and partner enablement through initiatives including learning plans, live training, and test development
* Manage stakeholder committees and project build teams
* Coordinate with regional sales, sales consulting, alliances, and product management teams
***This position is not eligible for sponsorship***
**
**
**Job:** **Training*
**Organization:** **Oracle*
**Title:** *Oracle Cloud SCM Enablement Specialist*
**Location:** *United States*
**Requisition ID:** *18001JJP*
Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. BS or equivalent experience in programming on enterprise or department servers or systems.
*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*
*Principal APEX Developer, Global Business Finance*
*
*
Oracle Application Express (APEX). Troubleshoot and debug existing applications and responds to suggestions for improvements and enhancements. Acts as a team lead on projects. Participate in development of software user manuals and help train users with functionality of application upgrades. Work independently on assigned development tasks. This role will entail collaborating with business owners and translating the business requirements into technical solutions. Will need to support multiple Lines of business, should be good at multitasking different development/enhancement requests.
This individual will need research and analytical skills to build custom applications, maintain database and analytics environments, guide the project management team and provide insight into future technologies. Liaise with Technical Teams for service requests and upgrades.
*Responsibilities and Daily Tasks:*
The Oracle Apex Developer primary job responsibilities will include:
Develop applications using Oracle Application Express (APEX)
Collaborate with business analysts, global process owners, others to plan, design, develop, test, and maintain applications
Collect and document user requirements
Prepare reports, manuals and other documentation on the status, operation and maintenance of application software
Design, develop and unit test applications in accordance with established standards
Participate in peer-review of solution designs and related code
Develop, refine, and tune integrations between applications
Configure services for performance, security, and error handling
Analyze and resolve technical and application problems
Assess opportunities for application and process improvement
Assist in the collaboration required for shared development environments
Assists in determining and enforcing development standards and best practices
Performance Tuning
Perform application related Security
*Desired Skills and Qualifications*
Master s degree in Computer Science, Engineering or related technical field and 6 years of work experience in job offered or 6 years of work experience in a computer-related occupation.
Strong hands on experience Oracle Apex application development
Proficiency in RDBMS concepts & advanced experience in creating & using database objects required.
Designing, developing and testing of packages, procedures, functions, views and triggers
Oracle Integrated Development Environments such as Oracle SQL Developer
Any experience or knowledge in BI, Data Visualization and Python/R will be an advantage.
Education or experience should include: 1) Designing, developing, testing/QA and implementing software utilizing SQL and PL/SQL
PL/SQL Developer
Oracle database
Excellent verbal and written communication skills
Ability to work in a highly collaborative environment with minimal supervision
Ability to manage the development of multiple projects in a fast-paced environment based on competing priorities
*Supported Technologies:*
Oracle Database
Apex
JavaScript
Web Services
XML
HTML
SQL
PL/SQL
ODI
Any suitable combination of education, training, or experience is acceptable. May telecommute from home.
No Visa Sponsorship is available for this position.
**Job:** **Information Technology*
**Organization:** **Oracle*
**Title:** *APEX Developer*
**Location:** *United States*
**Requisition ID:** *1900051F*
Mar 27, 2019
Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. BS or equivalent experience in programming on enterprise or department servers or systems.
*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*
*Principal APEX Developer, Global Business Finance*
*
*
Oracle Application Express (APEX). Troubleshoot and debug existing applications and responds to suggestions for improvements and enhancements. Acts as a team lead on projects. Participate in development of software user manuals and help train users with functionality of application upgrades. Work independently on assigned development tasks. This role will entail collaborating with business owners and translating the business requirements into technical solutions. Will need to support multiple Lines of business, should be good at multitasking different development/enhancement requests.
This individual will need research and analytical skills to build custom applications, maintain database and analytics environments, guide the project management team and provide insight into future technologies. Liaise with Technical Teams for service requests and upgrades.
*Responsibilities and Daily Tasks:*
The Oracle Apex Developer primary job responsibilities will include:
Develop applications using Oracle Application Express (APEX)
Collaborate with business analysts, global process owners, others to plan, design, develop, test, and maintain applications
Collect and document user requirements
Prepare reports, manuals and other documentation on the status, operation and maintenance of application software
Design, develop and unit test applications in accordance with established standards
Participate in peer-review of solution designs and related code
Develop, refine, and tune integrations between applications
Configure services for performance, security, and error handling
Analyze and resolve technical and application problems
Assess opportunities for application and process improvement
Assist in the collaboration required for shared development environments
Assists in determining and enforcing development standards and best practices
Performance Tuning
Perform application related Security
*Desired Skills and Qualifications*
Master s degree in Computer Science, Engineering or related technical field and 6 years of work experience in job offered or 6 years of work experience in a computer-related occupation.
Strong hands on experience Oracle Apex application development
Proficiency in RDBMS concepts & advanced experience in creating & using database objects required.
Designing, developing and testing of packages, procedures, functions, views and triggers
Oracle Integrated Development Environments such as Oracle SQL Developer
Any experience or knowledge in BI, Data Visualization and Python/R will be an advantage.
Education or experience should include: 1) Designing, developing, testing/QA and implementing software utilizing SQL and PL/SQL
PL/SQL Developer
Oracle database
Excellent verbal and written communication skills
Ability to work in a highly collaborative environment with minimal supervision
Ability to manage the development of multiple projects in a fast-paced environment based on competing priorities
*Supported Technologies:*
Oracle Database
Apex
JavaScript
Web Services
XML
HTML
SQL
PL/SQL
ODI
Any suitable combination of education, training, or experience is acceptable. May telecommute from home.
No Visa Sponsorship is available for this position.
**Job:** **Information Technology*
**Organization:** **Oracle*
**Title:** *APEX Developer*
**Location:** *United States*
**Requisition ID:** *1900051F*
