Themesoft North Carolina, USA
Oct 18, 2019
Job Description : Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer's end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment. RDS + GAM experience is required. Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Projects: perform effectively as project leader or project team member as required for all internal assignments. Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities. Analyst would be in 16*5 shift and no work from home option Eligibility, Knowledge, Skills & Experience Strong 3-5 years Deskside technologies hands on experience End User Standard office productivity applications install/ troubleshooting Desktop/Laptop OS build on Windows and MAC Platforms. HP Desktop/DELL/Toshiba laptop hardware support. Printer support for Personal and Network Printers. People Management Skills is a very strong Aspect. Standard Business applications client side install/basic troubleshooting Inventory management Assistance in Patch Management client-Desktop troubleshooting Assistance in software distribution using Bigfix/SCCM etc Should be able to use Remedy/ServiceNow Ticketing system and manage queues Strong verbal and written communication skills Strong customer relationship handling skills Strong vendor coordination skills Good team player Ability to work with minimal guidance and drive things to a logical conclusion Willing to work in 24 x 7 operations .